Support

General Questions 25

• Will Proctortrack be able to access a user's personal computer files and documents without their knowledge?
• Do I need to pay for Proctortrack?
• How does Proctortrack catch cheating?
• Will someone be watching me while I take an exam?
• What equipments are required to use Proctortrack?

View all 25

Student/Candidates/Employees FAQs 60

• What do I need to do before taking an exam?
• How to Enable Cookies In Safari?
• Room and Desk Scan Instructions
• How to Enable Cookies In Firefox?
• My Microphone is not detected/working

View all 60

Instructor FAQs 11

• What types of prohibited behaviour does Proctortrack detect?
• Can I customize the test parameters?
• How long after an exam is finished can I view the reports?
• How do I tell whether or not my student has engaged in prohibited behavior?
• I see my student may have cheated. What do I do now?

View all 11

Institution/Organization FAQs 4

• What common computer functions does the Proctortrack application disable during an exam?
• Which Learning Management Systems are compatible with Proctortrack?
• What if my institution is really large? What if my institution is really small?
• Whom can I contact to learn more about Proctortrack?

Data Privacy and Security 8

• Do proctors have access to my personal data on my computer?
• Can proctors access my saved passwords on my computer?
• Can proctors access my financial information saved on my computer?
• I was asked by my proctor to install an application that was flagged by my computer as malicious. What application was that? Why was I asked to download the application?
• What data Proctortrack accesses on my computer and why?

View all 8

FAQ Videos with Voiceover 12

• US Cluster Login Issues: https://testing.verificient.com/
• IN Cluster Login Issues: https://in-testing.verificient.com/
• EU Cluster Login Issues: https://eu-testing.verificient.com/
• CA Cluster Login Issues: https://ca-testing.verificient.com/
• AU Cluster Login Issues: https://au-testing.verificient.com/

View all 12

Humber student Guide Dual cam 1

• Humber student Quick Guide

Client-wise Manual and Issues 0

Client-wise RAM Requirement FAQs 0

Room scan steps 0

Besa Student Guide- Moodle 0

Nash Community College- Moodle 2

• Student Guide For Nash Community College
• ET Proctortrack Student Manual- Blackboard

Sakai 3

• Sakai-Pepperdine Student Guide for Proctortrack
• Sakai-Standard Procedure Student Guide for Proctortrack
• Maharishi - Sakai Dual Camera student flow

Canvas 3

• ET Proctortrack Student Manual - Canvas
• Canvas Student Guide- New UI
• FIT Canvas

Blackboard 1

• Blackboard Student Guide

University support pages 1

• Support for Simmons College

Moodle 1

• Moodle Student Guide

UN (Moodle) 2

• UN Moodle( Candidate Guide )
• United Nations -Issues with exam page on Moodle

D2L 2

• ET Proctortrack Student Manual - D2L
• D2L Student Flow

Hosted 3

• Hosted student guide
• How to resume the test on Hosted Platform
• ET Proctortrack Student Flow-Hosted.docx

EdX 1

• GA Tech-edX Student Guide For Proctortrack

Live Proctoring Student Guide 11

• Scheduling a Live Proctoring Exam
• Live Proctoring Candidate Manual - Hosted
• Trilogy Onboarding Student Guide-Hosted platform
• D2L-Level_4 live proctoring Student manual
• Medical Prep Institute of Tampa Bay (Mpied) Candidate Manual

View all 11

Canvas Live Proctoring Level 4 Student Manual 1

• Canvas Live Proctoring Level 4 Student Manual

Unitar Student Manual 1

• UNITAR student manual

Sagrado 1

• Student Guide For Sagrado (Jenzabar)

KPIT 0

KPIT 0

Humber Student Guide 1

• How to take Humber Real Estate exams with Proctortrack

General Questions 10

• Will RemoteDesk be able to access a user's personal computer files and documents without their knowledge?
• RemoteDesk - Agent Manual
• What type of internet connection is required to run RemoteDesk?
• Allowing RemoteDesk app on Mac OS Catalina 10.15
• What should I do if RemoteDesk crashes?

View all 10

Supervisor FAQ's 5

• Can I customize configurations?
• How long after a session is finished can I view the footage?
• How do I tell whether or not an Agent has committed an infraction?
• I see that an Agent has committed an infraction. What do I do now?
• Video playback issues - Firefox

Organisation FAQ's 3

• Which VDIs are compatible with RemoteDesk?
• RemoteDesk - Agent Manual
• What do I need to do to take a Session using RemoteDesk?

Data Privacy and Security 6

• Can RemoteDesk access saved passwords on my computer?
• Can RemoteDesk access financial information saved on my computer?
• What data can RemoteDesk access on my computer?
• What happens when RemoteDesk is not on?
• How to uninstall RemoteDesk from my computer?

View all 6

Before Starting the Exam 28

• How do I check my Operating System and Processor/Ram?
• What if my macOS does not meet system requirements?
• How do I install Google Chrome on my computer?
• MVProctor FAQ
• MVProctor User Manual

View all 28

Steps for Screen Sharing issues 7

• How to Enable Cookies In Chrome?
• How to Update Chrome browser
• How To Create New User Account In Chrome
• Uninstall/Disable Antivirus software
• How to clear history, cache and cookies

View all 7

During the exam 2

• What do I do if the Data Upload is “Stuck” and will not complete?
• Problem with the Face scan or Face scan not matching Error

At the end of the exam 2

• MVProctor-Data Upload Issue
• How do I uninstall MVProctor from my computer?

Disabling the VPN 3

• How do I disable my VPN in Windows.
• Disable VPN in MacOS.
• How do I disable my VPN in my antivirus software?

CLEP 6

• CLEP Student manual :
• Clep- Login Issue
• Clep - Acceptable IDs
• Steps to change ticket from test center to Remote proctor:
• CLEP - White boards for examination/Exam Policies/What to Expect with Remote Proctoring

View all 6

Accuplacer 0

Humber (Live, Blackboard, DIY) 5

• HUMBER LEARNER GUIDE
• Room scan based scenarios
• Video - Humber Student Guide
• Humber - Appendix F - Acceptable Forms of Identification
• Humber DIY Student Guide

OpenEdx 3

• Student Guide For OpenEdx
• ET Open EDX - Proctortrack Student Manual
• Open edx- Error with Proctored Exam

Avant 1

• Avant Assessments Proctortrack-Student Manual

UCC- Canvas 0

KPIT 0

Western University - Sakai 1

• ET Proctortrack's Sakai-NEW Student Manual

URegina-Moodle Student Manual 1

• URegina- Moodle Student Guide

York - Moodle 1

• York - Student Manual

Technical Safty BC- Moodle 1

• ET Proctortrack Student Manual - Moodle

Ohio - Blackboard 1

• Blackboard Student Manual

Malicious app In MAC 1

• Allowing Proctortrack on MacOS Ventura

Student/Candidates/Employees FAQs 5

• Queen's University ProctorTA Student Manual
• Queen's University ProctorTA - Instructor Manual
• Queen's University ProctorTA Technical Requirements
• Frequently Asked Question's
• Generic ProctorTA Student Manual