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Knowledge base
Proctortrack FAQ's
General Questions
21
Will Proctortrack be able to access a user's personal computer files and documents without their knowledge?
Do I need to pay for Proctortrack?
How does Proctortrack catch cheating?
Will someone be watching me while I take an exam?
What equipments are required to use Proctortrack?
View all 21
Student/Candidates/Employees FAQs
60
What do I need to do before taking an exam?
How to Enable Cookies In Safari?
Room and Desk Scan Instructions
Why do I need a photo ID? What forms of ID are acceptable?
How to Enable Cookies In Firefox?
View all 60
Instructor FAQs
11
What types of prohibited behavior does Proctortrack detect?
Can I customize test parameters?
How long after an exam is finished can I view the reports?
How do I tell whether or not my student has engaged in prohibited behavior?
I see my student may have cheated. What do I do now?
View all 11
Institution/Organization FAQs
4
What common computer functions does the Proctortrack application disable during an exam?
Which Learning Management Systems are compatible with Proctortrack?
What if my institution is really large? What if my institution is really small?
Who can I contact to learn more about Proctortrack?
Data Privacy and Security
8
Do proctors have access to my personal data on my computer?
Can proctors access my saved passwords on my computer?
Can proctors access my financial information saved on my computer?
I was asked by my proctor to install an application that was flagged by my computer as malicious. What application was that? Why was I asked to download the application?
What data Proctortrack accesses on my computer and why?
View all 8
Manuals
Nash Community College- Moodle
2
Student Guide For Nash Community College
ET Proctortrack Student Manual- Blackboard
Sakai
3
Sakai-Pepperdine Student Guide for Proctortrack
Sakai-Standard Procedure Student Guide for Proctortrack
ET Proctortrack's Sakai-NEW Student Manual
Canvas
3
ET Proctortrack Student Manual - Canvas
Canvas Student Guide- New UI
FIT Canvas
Blackboard
2
Blackboard Student Guide
Blackboard Student Manual
University support pages
1
Support for Simmons College
Moodle
3
Moodle Student Guide
ET Proctortrack Student Manual - Moodle
York - Student Manual
UN (Moodle)
2
UN Moodle( Candidate Guide )
United Nations -Issues with exam page on Moodle
D2L
2
ET Proctortrack Student Manual - D2L
D2L Student Flow
Hosted
3
Hosted student guide
How to resume the test on Hosted Platform
ET Proctortrack Student Flow-Hosted.docx
EdX
1
GA Tech-edX Student Guide For Proctortrack
Live Proctoring Student Guide
11
Scheduling a Live Proctoring Exam
Live Proctoring Candidate Manual - Hosted
Trilogy Onboarding Student Guide-Hosted platform
Avant Assessments Proctortrack-Student Manual
D2L-Level_4 live proctoring Student manual
View all 11
Canvas Live Proctoring Level 4 Student Manual
1
Canvas Live Proctoring Level 4 Student Manual
Unitar Student Manual
1
UNITAR student manual
OpenEdx
2
Student Guide For OpenEdx
ET Open EDX - Proctortrack Student Manual
Sagrado
1
Student Guide For Sagrado (Jenzabar)
KPIT
0
KPIT
1
KPIT Student Guide
RemoteDesk FAQ's
General Questions
10
Will RemoteDesk be able to access a user's personal computer files and documents without their knowledge?
RemoteDesk - Agent Manual
What type of internet connection is required to run RemoteDesk?
Allowing RemoteDesk app on Mac OS Catalina 10.15
What should I do if RemoteDesk crashes?
View all 10
Supervisor FAQ's
5
Can I customize configurations?
How long after a session is finished can I view the footage?
How do I tell whether or not an Agent has committed an infraction?
I see that an Agent has committed an infraction. What do I do now?
Video playback issues - Firefox
Organisation FAQ's
3
Which VDIs are compatible with RemoteDesk?
RemoteDesk - Agent Manual
What do I need to do to take a Session using RemoteDesk?
Data Privacy and Security
6
Can RemoteDesk access saved passwords on my computer?
Can RemoteDesk access financial information saved on my computer?
What data can RemoteDesk access on my computer?
What happens when RemoteDesk is not on?
How to uninstall RemoteDesk from my computer?
View all 6
MVPROCTOR
Before Starting the Exam
28
How do I check my Operating System and Processor/Ram?
What if my macOS does not meet system requirements?
How do I install Google Chrome on my computer?
MVProctor FAQ
MVProctor User Manual
View all 28
Steps for Screen Sharing issues
6
How to Enable Cookies In Chrome?
How to Update Chrome browser
How To Create New User Account In Chrome
Uninstall/Disable Antivirus software
How to clear history, cache and cookies
View all 6
During the exam
1
What do I do if the Data Upload is “stuck” and will not complete?
At the end of the exam
2
MVProctor-Data Upload Issue
How do I uninstall MVProctor from my computer?
Disabling the VPN
3
How do I disable my VPN in Windows 7, 8, 10 and higher?
How do I disable my VPN in macOS?
How do I disable my VPN in my antivirus software?