Support

General Questions 7

• Will Proctortrack be able to access a user's personal computer files and documents without their knowledge?
• Do I need to pay for Proctortrack?
• How does Proctortrack catch cheating?
• Will someone be watching me while I take an exam?
• What equipment is needed to use Proctortrack?

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Student FAQs 26

• What do I need to do before taking an exam?
• Why do I need a photo ID? What forms of ID are acceptable?
• My Webcam is not working.
• My Microphone is not detected/working
• I'm having problems uploading my test, what should I do?/ Other upload issues

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Instructor FAQs 6

• What types of prohibited behavior does Proctortrack detect?
• Can I customize test parameters?
• How long after an exam is finished can I view the reports?
• How do I tell whether or not my student has engaged in prohibited behavior?
• I see my student may have cheated. What do I do now?

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Institution FAQs 4

• What common computer functions does the Proctortrack application disable during an exam?
• Which Learning Management Systems are compatible with Proctortrack?
• What if my institution is really large? What if my institution is really small?
• Who can I contact to learn more about Proctortrack?

eCollege 2

• eCollege is prompting me for a Password/Access Code
• eCollege Student Guide

Canvas 2

• Canvas Student Guide (UCC)
• Canvas Student Guide

Blackboard 1

• Blackboard Student Guide

University support pages 1

• Support for Simmons College

Moodle 1

• Moodle Student Guide

UN (Moodle) 1

• UN Moodle( Candidate Guide )

D2L 1

• D2l Student guide

Hosted student guide 1

• Hosted student guide