Support

General Questions 15

• Will Proctortrack be able to access a user's personal computer files and documents without their knowledge?
• Do I need to pay for Proctortrack?
• How does Proctortrack catch cheating?
• Will someone be watching me while I take an exam?
• What equipments are required to use Proctortrack?

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Student/Candidates/Employees FAQs 53

• What do I need to do before taking an exam?
• How to Enable Cookies In Safari?
• Room and Desk Scan Instructions
• Why do I need a photo ID? What forms of ID are acceptable?
• How to Enable Cookies In Firefox?

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Instructor FAQs 8

• What types of prohibited behavior does Proctortrack detect?
• Can I customize test parameters?
• How long after an exam is finished can I view the reports?
• How do I tell whether or not my student has engaged in prohibited behavior?
• I see my student may have cheated. What do I do now?

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Institution/Organization FAQs 4

• What common computer functions does the Proctortrack application disable during an exam?
• Which Learning Management Systems are compatible with Proctortrack?
• What if my institution is really large? What if my institution is really small?
• Who can I contact to learn more about Proctortrack?

Data Privacy and Security 8

• Do proctors have access to my personal data on my computer?
• Can proctors access my saved passwords on my computer?
• Can proctors access my financial information saved on my computer?
• I was asked by my proctor to install an application that was flagged by my computer as malicious. What application was that? Why was I asked to download the application?
• What data Proctortrack accesses on my computer and why?

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Nash Community College- Moodle 1

• Student Guide For Nash Community College

Sakai 2

• Sakai-Pepperdine Student Guide for Proctortrack
• Sakai-Standard Procedure Student Guide for Proctortrack

Canvas 3

• Canvas Student Guide (UCC)
• Canvas Student Guide- New UI
• FIT Canvas

Blackboard 1

• Blackboard Student Guide

University support pages 1

• Support for Simmons College

Moodle 1

• Moodle Student Guide

UN (Moodle) 1

• UN Moodle( Candidate Guide )

D2L 1

• D2l Student guide

Hosted 2

• Hosted student guide
• How to resume the test on Hosted Platform

EdX 1

• GA Tech-edX Student Guide For Proctortrack

Live Proctoring Student Guide 8

• Trilogy Student Guide
• Scheduling a Live Proctoring Exam
• Live Proctoring Candidate Manual - Hosted
• Trilogy Onboarding Student Guide-Hosted platform
• Avant Assessments Proctortrack-Student Manual

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Canvas Live Proctoring Level 4 Student Manual 1

• Canvas Live Proctoring Level 4 Student Manual

Unitar Student Manual 1

• UNITAR student manual

OpenEdx 1

• Student Guide For OpenEdx

Sagrado 1

• Student Guide For Sagrado (Jenzabar)

General Questions 10

• Will RemoteDesk be able to access a user's personal computer files and documents without their knowledge?
• RemoteDesk - Agent Manual
• What type of internet connection is required to run RemoteDesk?
• Allowing RemoteDesk app on Mac OS Catalina 10.15
• What should I do if RemoteDesk crashes?

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Supervisor FAQ's 5

• Can I customize configurations?
• How long after a session is finished can I view the footage?
• How do I tell whether or not an Agent has committed an infraction?
• I see that an Agent has committed an infraction. What do I do now?
• Video playback issues - Firefox

Organisation FAQ's 3

• Which VDIs are compatible with RemoteDesk?
• RemoteDesk - Agent Manual
• What do I need to do to take a Session using RemoteDesk?

Data Privacy and Security 6

• Can RemoteDesk access saved passwords on my computer?
• Can RemoteDesk access financial information saved on my computer?
• What data can RemoteDesk access on my computer?
• What happens when RemoteDesk is not on?
• How to uninstall RemoteDesk from my computer?

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