Table of Contents
• What is Proctortrack?
• How does it work?
• Why Onboarding?
• What do I need to take exams using Proctortrack?
• How to take exams with Proctortrack?
• Using Proctortrack
What is Proctortrack?
Proctortrack is the automatic remote proctoring solution your institution has selected for use during online exams.
More information about Proctortrack’s privacy policies and technologies used can be found on our website.
How does it work?
The following guide will assist you, the student, in going through the process of taking a proctored exam with Proctortrack. Remember if you ever had any additional questions, you could call
1 (844) 753-2020 or go to www.proctortrack.com for additional information and live chat.
Why Onboarding?
Often students are unsure if their specific hardware setup will allow them to use Proctortrack. While a detailed list of supported operating systems and browsers is available on Proctortrack.com, students often prefer to just test their own system themselves. Keep in mind that Chrome and Firefox are the recommended browser. While Proctortrack will work in other browsers, the user experience is far superior in Chrome.
The onboarding process gives students the opportunity to make sure everything is working correctly during lowpressure circumstances. It also gives students time to make any changes to their system well before the first exam.
Students can fail onboarding for the following reasons:
● Facial scan missing or insufficient
● ID scan missing or insufficient
● ID scan shows invalid ID
● Environment lighting insufficient
If a student fails the onboarding exam, they will receive a notification listing the specific reasons for failure and be asked to retake the onboarding exam.
For students onboarding appears exactly the same as a normal exam, to help familiarize them to the testing environment.
If you have any questions, please do not hesitate to contact Verificient support:
● Proctortrack support: support@verificient.com, 1-844-753-2020
What do I need to take an exam using Proctortrack?
How to Take an Exam using Proctortrack?
Login to Blackboard as a student by entering an email address and the corresponding password before clicking “Login”.
Click on the “Courses” from the top right hand, Select the Course from the Course list.
Select “Proctortrack” from the course content
This is the Proctortrack Dashboard. On the top, you have the Onboarding status. The Actual tests cannot be attempted unless the Onboarding profile is approved. Onboarding profile can be created by attempting the Onboarding test. The Onboarding test is a sample test.
Every Test-taker needs to have an approved Onboarding Profile, before attempting any actual Tests.
On the Proctortrack Student Dashboard, you have the list of test below. Click on the “Go to Test” button for the test you would like to attempt. Here we will first attempt the Onboarding test .
The Process for attempting the actual tests is the same as the Onboarding test.
A message box will appear with details of your exam time, proceed to click on Go to Test.
Read through the guidelines under the ‘How it Works’ tab on the top, to further understand the steps required. Click the “Next” button to scroll through the steps.
Scroll down to go through the “Let’s Get Started” section, to understand the guidelines for a proper testing environment. After getting familiar with all the guidelines, check the box (at the bottom) labeled “I have read, understand and will adhere to the required environment guidelines.” Click “Go To Next Step.”
This is the Download page. Please follow the instructions to download and connect to the application:
Step 1: Click on the Download Proctortrack button.
Step 2: Install the application on your device .
Step 3: Once the application is installed the app will auto launch
Step 4: click on Connect to Proctortrack button on the browser and click anywhere in the application
Pay attention to the banner messages displayed (see the image below). If you have already downloaded the application a pop-up will be prompted, you could click on Open Proctortrack
If it’s taking longer than 10 seconds to initiate the app, follow the instructions displayed on the screen.
Step 1: Go back to the browser (you can drag the app on the side).
Step 2: Click on the Connect to Proctortrack button.
Step 3: Come back here and click anywhere inside the app.
You will be redirected to the “Agreement to Policies”. Please read the agreement policies, check
the box below and then click on “I AGREE”.
A 7-point System Check will automatically run to verify that the system is ready.
Once the System Check is successfully conducted, click “CONTINUE” to start your onboarding. Follow the prompts till you reach the Face and ID scan.
You will be prompted to verify your identity. Ensure to read the information provided on the screen,
then click on Continue to proceed.
You will now be prompted to complete a Face Scan.
Click Start Scan and follow the instructions displayed on the page to ensure a proper face scan is captured.
If the face scan is blurry click on Retake to capture again. Once the face scan is captured click on
Next to proceed.
You will now be prompted to complete the ID Scan.
Make sure to Fit the ID with-in the frame in the correct alignment and hold it steady to ensure the text and your final ID scan is readable. Click Start Scan to proceed
If the ID scan is blurry click on Retake to capture again. Once the ID scan is captured click on Next to proceed.
You will now be required to conduct a room scan using either the Proctortrack mobile app by scanning the QR code on your screen with the app or with your laptop by clicking on “CONTINUE WITHOUT MOBILE”
Download the Proctortrack app visit proctortrack.com/mobile-app on your phone or visit the App Store or Google Play Store.
Make sure you follow the following steps while conducting the room scan. If you’re not happy with your scan, click “RETAKE” to take a new scan or else, click “CONFIRM & UPLOAD” to continue.
The Test Guidelines window shows the Proctoring or monitoring configurations and instructions on what is allowed during the exam. Read them carefully and click “START PROCTORING” to begin your proctoring session.
A blue frame on your screen indicates that you are being monitored and recorded. You have option to hide the webcam video feed if it bothers you.
You also have an option for a live chat with our support staff. Once you have finished and submitted your exam, click on “END” to end the proctoring session.
This is the End Proctoring window where you can click on “END” to start data upload
The session data will be automatically uploaded to Proctortrack within a few seconds.
The test session is complete! Both the buttons visible here will close Proctortrack. Proctortrack will have to be run before each proctoring-enabled test. Click “QUIT APP” to save the application for use with later tests, or click “Uninstall” to remove Proctortrack from the current machine. Keep in mind that an opportunity to download Proctortrack will be given before each proctoring-enabled test.
Need Help?
Open a ticket, or contact our support team by live chat, phone, or email. Our team is available 24 x 7 x 365.
