Instructor FAQs

What types of prohibited behavior does Proctortrack detect?
Proctortrack is able to detect when a student uses notes online or off, leaves a test session, is replaced by another test taker, cooperates with another p...
Fri, Apr 6, 2018 at 4:18 PM
Can I customize test parameters?
Yes. Proctortrack has fully customizable test settings that instructors can modify for each exam.
Fri, Apr 6, 2018 at 4:19 PM
How long after an exam is finished can I view the reports?
Instructors can view the student test results no more than 48 hours after the student has submitted the test for processing.
Tue, Jun 2, 2020 at 2:06 PM
How do I tell whether or not my student has engaged in prohibited behavior?
The Proctortrack Instructor Dashboard automatically sorts test breaches with video playback.
Fri, Apr 6, 2018 at 4:21 PM
I see my student may have cheated. What do I do now?
We provide the tools and evidence to detect student cheating, but we leave it up to the instructors as to which actions should be taken following a violati...
Fri, Apr 6, 2018 at 4:24 PM
Video playback issues - Firefox
Are you sure protected mode is disabled? Firefox has a hidden setting for this now. In a new tab, type or paste about:config in the address bar and pr...
Fri, Apr 6, 2018 at 4:30 PM
What are the steps to reset the Test attempt for learners in Open edX
Steps : 1) Go to the Instructor dashboard 2) Please click on Instructor Tab  3) Then Click on Special Exams Tab 4) Under the Student ...
Wed, Jun 3, 2020 at 10:32 AM
How To Archive Test?
Step 1: Log in to Instructor dashboard Select the test, Click on View Detail Tab and then click on Mark As Inactive Tab  Step 2: In the Archived Te...
Wed, Jun 3, 2020 at 10:32 AM
No registered student found for the test
Once the student launches Proctortrack Dashboard from the LMS (Moodle,Canvas, D2L, Blackboard, etc), only then  Proctortrack will know that the student is r...
Mon, Aug 23, 2021 at 4:01 AM
ACR : Instructor Guide
In-Training Exam Guide for Faculty  IMPORTANT: For the online proctoring, there is a required onboarding and demo that must be completed at least 72 ...
Fri, Jan 28, 2022 at 12:13 PM