Support

General Questions 13

• Will Proctortrack be able to access a user's personal computer files and documents without their knowledge?
• Do I need to pay for Proctortrack?
• How does Proctortrack catch cheating?
• Will someone be watching me while I take an exam?
• What equipments are required to use Proctortrack?

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Student/Candidates/Employees FAQs 49

• What do I need to do before taking an exam?
• How to Enable Cookies In Safari?
• Room and Desk Scan Instructions
• Why do I need a photo ID? What forms of ID are acceptable?
• How to Enable Cookies In Firefox?

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Instructor FAQs 8

• What types of prohibited behavior does Proctortrack detect?
• Can I customize test parameters?
• How long after an exam is finished can I view the reports?
• How do I tell whether or not my student has engaged in prohibited behavior?
• I see my student may have cheated. What do I do now?

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Institution/Organization FAQs 5

• What common computer functions does the Proctortrack application disable during an exam?
• Which Learning Management Systems are compatible with Proctortrack?
• What if my institution is really large? What if my institution is really small?
• Who can I contact to learn more about Proctortrack?
• RemoteDesk - Agent Manual

Data Privacy and Security 8

• Do proctors have access to my personal data on my computer?
• Can proctors access my saved passwords on my computer?
• Can proctors access my financial information saved on my computer?
• I was asked by my proctor to install an application that was flagged by my computer as malicious. What application was that? Why was I asked to download the application?
• What data Proctortrack accesses on my computer and why?

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