General Questions

Will Proctortrack be able to access a user's personal computer files and documents without their knowledge?
Proctortrack goes to great lengths to inform students of when monitoring is taking place. Monitoring is only ever underway when a large blue frame is prese...
Mon, Nov 14, 2022 at 4:08 AM
Do I need to pay for Proctortrack?
Test takers may not need to pay for Proctortrack as the cost may already be covered by the school or institution. There are four different payment plans...
Mon, Nov 14, 2022 at 4:10 AM
How does Proctortrack catch cheating?
Proctortrack's role at universities is to highlight abnormal behavior and then present its findings to instructors, who then decide whether or not the ...
Mon, Nov 14, 2022 at 4:15 AM
Will someone be watching me while I take an exam?
No, Proctortrack is completely automated and proctorless, except for the exams/tests/quizzes where your institute has decided to go with Live Proctoring.  ...
Mon, Nov 14, 2022 at 4:16 AM
What equipments are required to use Proctortrack?
To use Proctortrack you will need a webcam, microphone, keyboard, mouse, monitor and high-speed internet. To get a full list of specifications, visit our t...
Mon, Nov 14, 2022 at 4:25 AM
What type of internet connection is required to run Proctortrack?
A high-speed Internet connection is required to run Proctortrack. At a minimum, users will need a connection with download speeds of 512 kb/s and upload sp...
Mon, Nov 14, 2022 at 4:26 AM
I have OSX 10.6 or older. What should I do?
Proctortrack is incompatible with Mac OSX versions that are 10.6 or older. Test takers can upgrade to latest Mac OS here for a free upgrade for computers t...
Mon, Nov 14, 2022 at 4:29 AM
What should I do if ProctorTrack app crashes?
If the Proctortrack app crash,  it may be for one of the following reasons:  Please check if the webcam is working and update drivers if your using win...
Mon, Nov 14, 2022 at 4:56 AM
Minimum requirement for Proctortrack on Mobile
The following are the minimum requirements for IOS Mobile: Min Free space 500 MB RAM 2 GB iOS version 10.0 (Min) Battery backup (recommended min 60%...
Sun, Mar 10, 2024 at 12:14 PM
How to force quit Proctortrack app in edX?
Note:  Please follow the below steps if students encounter below error. Please follow the below steps to force quit the Proctortrack applic...
Thu, Feb 29, 2024 at 1:32 PM