General Questions

Will Proctortrack be able to access a user's personal computer files and documents without their knowledge?
Proctortrack goes to great lengths to inform students of when monitoring is taking place. Monitoring is only ever underway when a large blue frame is prese...
Wed, Apr 4, 2018 at 10:31 AM
Do I need to pay for Proctortrack?
Test takers may not need to pay for Proctortrack as the cost may already be covered by the school or institution. There are four different payment plans...
Wed, Apr 4, 2018 at 10:23 AM
How does Proctortrack catch cheating?
Proctortrack's role at universities is to highlight abnormal behavior and then present its findings to instructors, who then decide whether or not the...
Tue, Mar 12, 2019 at 4:15 PM
Will someone be watching me while I take an exam?
No, Proctortrack is completely automated and proctorless, except for the exams/tests/quizzes where your institute has decided to go with Live Proctoring.  ...
Wed, Jun 3, 2020 at 12:14 PM
What equipments are required to use Proctortrack?
To use Proctortrack you will need a webcam, microphone, keyboard, mouse, monitor and high-speed internet. To get a full list of specifications, visit our t...
Thu, Jun 4, 2020 at 3:07 PM
What type of internet connection is required to run Proctortrack?
A high-speed Internet connection is required to run Proctortrack. At a minimum, users will need a connection with download speeds of 512 kb/s and upload sp...
Thu, Apr 5, 2018 at 10:08 AM
I have OSX 10.6 or older. What should I do?
Proctortrack is incompatible with Mac OSX versions that are 10.6 or older. Test takers can upgrade to latest Mac OS here for a free upgrade for computers t...
Fri, Apr 6, 2018 at 11:52 PM
What should I do if ProctorTrack app crashes?
If the Proctortrack app crash,  it may be for one of the following reasons:  Update the webcam driver if your using windows computer.               ...
Wed, Jun 3, 2020 at 10:13 AM
I am unable to launch the ProctorTrack app
If the Proctortrack App is not able to launch, then it may be for one of the following reasons: Please make sure that you are not connected to any r...
Wed, Jun 3, 2020 at 10:14 AM
Minimum requirement for Proctortrack on Mobile
Following are the minimum requirement for IOS Mobile: Min Free space 500 MB RAM 2 GB iOS version 10.0 (Min) Battery backup (recommended min 50%) or ...
Thu, Apr 30, 2020 at 5:59 PM