Note: 


Please follow the below steps if students encounter below error.





Please follow the below steps to force quit the Proctortrack application on the edX Platform.


For Windows :


  • Open the task manager from the taskbar (By clicking right click on mouse).
  • Click on the Details tab.
  • Close the watchdog process by selecting WatchDogProcess.exe and click on End task.


Please refer to the below image:-




  • Close the Proctortrack process by selecting Proctortrack.exe and clicking on End task.


Please refer to the below image:-




For MAC:


  • Please press --> cmd+option+escape buttons, to open the force quit window Or please click on the Apple icon in top left corner,from a drop-down list select force quit menu.  
  • Then please force quit the watchdog process first
  • Then force quit the Proctortrack process