Note


Please follow the below steps if student's encounter below error.





Please follow the below steps to force quit the PT app (2.0.77.0225) on the edX Platform.


For Windows :


  • Open the task manager from task bar(By clicking right click on mouse).
  • Click on Details tab.
  • Close the watch dog process by selecting WatchDogProcess.exe and click on End task.


Please refer below image:-




  • Close the Proctortrack process by selecting Proctortrack.exe and click on End task.


Please refer below image:-




For MAC:


  • Please press --> cmd+option+escape buttons, to open the force quit window Or please click on Apple icon in top left corner,from drop down list select force quit menu.
  • Then please force quit the watch dog process first
  • Then force quit the Proctortrack process.