General Questions
What is Onboarding? Attempting the Onboarding creates your profile in the Proctortrack System. All you have to do for this is give your face and ID scan...
Fri, Jun 7, 2024 at 9:57 AM
Frequently Asked Questions What should I do to avoid failing my Face/ ID scan? To ensure a succes...
Fri, Jul 12, 2024 at 8:28 AM
Once you download the Proctortrack application on macOS, a Proctortrack.zip file gets downloaded. Navigate to your computer’s download folder or th...
Wed, Aug 7, 2024 at 4:12 AM
Google Chrome On your computer, open Chrome . At the top right, click on the three dots then on Settings . Click Privacy and Security Third-pa...
Thu, Aug 8, 2024 at 8:53 AM
To quickly force quit on Windows, use the keyboard shortcut Alt + F4. You can also force quit on Windows by using Task Manager or Command Prompt. If thes...
Sun, Sep 22, 2024 at 3:41 PM
Q: Why is Proctortrack blocking certain applications during my exam? Proctortrack ensures a secure exam environment by preventing unauthorised applications...
Thu, May 1, 2025 at 6:29 PM
FAQ: Why is my mobile app stuck on the Privacy Policy page, and I can’t see the “Agree and Continue” button? Issue: If your mobile app is stuck on the Pr...
Tue, Oct 14, 2025 at 11:27 AM
Q1. Why am I facing DNS issues in the Proctortrack QT app? If you’re in China, Google services — including Google DNS (8.8.8.8 / 8.8.4.4) — are blocked. Be...
Mon, Nov 3, 2025 at 10:22 AM
Get your room ready for the room scan Ensuring a proper testing environment is crucial for maintaining the integrity and smooth operation of remote pro...
Wed, Feb 11, 2026 at 5:34 AM
Q. Why am I seeing an error message on the Proctortrack mobile app? This issue usually occurs due to corrupted app data, cached files, or a temporary app g...
Thu, Dec 18, 2025 at 9:04 AM