Q. Why am I seeing an error message on the Proctortrack mobile app?

This issue usually occurs due to corrupted app data, cached files, or a temporary app glitch. Clearing the app’s cache and storage often resolves the problem.

For Android Users

Q. How do I clear Proctortrack storage & cache on Android?

Follow the steps below:

  1. Open Settings on your Android phone

  2. Go to Apps or Apps & notifications

  3. Tap See all apps (if required)

  4. Find and select Proctortrack

  5. Tap Storage or Storage & cache

  6. Tap Clear Cache

  7. Tap Clear Storage or Clear Data

  8. Tap Delete when prompted

Note: Clearing storage/data will reset the app, and you will need to log in again.

For iOS (iPhone) Users

Q. How do I clear Proctortrack storage & cache on iOS?

iOS does not provide a direct “Clear Cache” option. Use the steps below:

  1. Go to Settings → General

  2. Tap iPhone Storage

  3. Scroll down and select Proctortrack

  4. Tap Offload App

    • This removes the app while clearing cache and stored data


  5. Tap Offload App again to confirm

  6. Reinstall the app from the App Store

  7. Restart your iPhone (optional but recommended)