What is Onboarding?


Attempting the Onboarding creates your profile in the Proctortrack System. All you have to do for this is give your face and ID scans. The onboarding process allows you to ensure everything works correctly during low-pressure circumstances. It also gives you time to make changes to your system well before the first exam. Follow these simple steps to take proper scans:


How to start your onboarding exam?


  • Log into your LMS or testing platform
  • Select the desired course 
  • You will now be redirected to the Proctortrack student dashboard. Choose your onboarding exam, open/download Proctortrack and follow the instructions on your screen


1. System check


This automated 7-point system check ensures you have the proper hardware and system requirements to take a proctored test. You might be prompted to unplug any unauthorized devices and close any restricted apps here.




2. Face scan


Make sure to fill the frame before clicking “START SCAN.” After that, follow the on-screen prompts. You also have the option to retake the scan or click on “Next” to continue.


Don'ts for face scan

  • Avoid sitting in dark places

  • Avoid having a source of light directly behind you

  • Do not cover your face with sunglasses, hair, or a hat

  • Do not wear any earphones or headphones


Here are some INVALID SCANS:


1. Bad lighting



2. The face is not in the frame




3. Half-Face Framing


4. Shadowy Lighting



Here are some Dos for a Face scan

  • Sit against a plain background without any pictures or objects in the background

  • Make sure there is proper lighting on your face

  • Make sure your entire face fits the frame

  • Show all your face profiles clearly when asked to look left and right


Note: You can wear religious scarves with prior notification to your institution. Any other exceptions can also be accommodated with prior approval.


VALID SCANS


              



3. ID Scan


For the ID scan step, carefully read the instructions and click “Start Scan.” You can also change the orientation of your ID by clicking on “Rotate ID Outline.” Compare your ID scan with an example image, and click on the “Next” button if everything looks right. If there is any ID scanning issue, click the “Retake” button and scan the ID again. 


Don’ts for ID Scan:

  • Do not cover any part of the ID with your fingers

  • Do not submit a blurred scan. Retake the scan as many times as you want before submitting


VALID SCAN example:


1. Bad lighting 



2. Text covered with fingers and text illegible



3. ID held it too far




4. Hands are shaky, so the photo might come out blurry




Do's for ID Scan:

  • Only use an ID that your institution approves

  • Make sure your name and face on the ID is clearly legible


NOTE:  If obtaining a clear scan of your ID with one device proves challenging, you can consider completing the onboarding process using an alternative device.

Occasionally, the camera may focus on the background rather than the ID card. In such instances, please gradually move the ID card closer to the webcam until the text and details become sharp. Once the ID card is in focus, capture the image by clicking the 'Start Scan' button.



VALID SCANS








NOTE: Please make sure you use an HD webcam so that your name and photo are captured in high resolution.



Why did my onboarding profile fail?


Onboarding Scans can be failed for the following reasons:

● Missing or insufficient facial scan.

● Missing or insufficient ID scan.

● ID scan shows invalid ID.

● Insufficient environmental lighting.


If a test-taker/student fails the Onboarding, they will receive a notification listing the specific reasons for failure and they will be asked to resubmit that particular scan (Face or ID). 


Here’s a sample email that you will receive to notify you if your profile was approved