If the Proctortrack app crashes, the steps to resolve the issue depend on when and how it crashed. Below is a comprehensive guide to help you troubleshoot:

General Steps (For Any Crash)
Restart the App:

  • Completely force close the Proctortrack application.

  • Reopen it directly from the Applications folder (not from a browser).

Scenario-Based Troubleshooting

Scenario 1: Crash During Facial Scan
Possible Causes: Webcam access issues or driver conflicts
Resolutions:

  • Verify webcam functionality using Skype, FaceTime, or testmycam.net.

  • Update your webcam or USB drivers (Windows).

  • On Mac: Use ManyCam as a virtual webcam if needed.

  • Ensure camera permissions are enabled for Proctortrack in your system settings.

Scenario 2: Crash in the Middle of a Test
Resolutions:

  • Do not close the test page.

  • Force close the Proctortrack app and reopen it from Applications or Downloads—it should resume the session automatically.

Scenario 3: Crash Due to High CPU Usage
Resolutions:

  • Close all unnecessary background applications (e.g., browsers, video editors).

  • For Windows:

    • Open msconfig → Boot tab → Advanced Options → Increase processor count.

  • For Mac:

    • Use Activity Monitor to quit memory-heavy apps.

    • Ensure macOS is up to date.

    • Free up disk space if usage exceeds 90%.

Still Crashing?

  • Uninstall and reinstall the Proctortrack application.

  • Try using a different user account on the same system.

  • Switch to a different network (avoid workplace or restricted Wi-Fi).