If the Proctortrack app crash,  it may be for one of the following reasons: 

  • Please check if the webcam is working and update drivers if your using windows computer.


            Please click on the link and follow the steps https://verificient.freshdesk.com/a/solutions/articles/1000279242

            If you are using MAC and the app crash during your face scan or any of the scans then for that you need to install a free version of Manycam from Manycam.com.

            Please click on the link and follow the steps https://verificient.freshdesk.com/a/solutions/articles/1000279259-app-crashes-during-facial-scan-workaround-manycam-

  • Please check the CPU usage of your computer.

To check the CPU usage on the Windows you need to hold the keys CRTL+SHIFT+ESC or right click on the taskbar and select the task manager and click on "more details".

To check the CPU usage on MAC Hit Command+Spacebar to bring up the Spotlight search field. Type in “Activity Monitor” Hit the Return key when “Activity Monitor” populates in the spotlight results. 

  • Please check if your computer meet the Proctortrack requirments.

            Please click on the link to check the Proctortrack requirments What are the technical requirements for Proctortrack?