Student/Candidates FAQs

What do I need to do before taking an exam?
This is an overview of the different questions encountered by students prior to using Proctortrack for the first time. Preparing your testing environm...
Fri, Jun 28, 2019 at 10:29 AM
Enabling Cookies In Safari
For Apple OS X: Click on the Safari menu in Safari and then click on Preferences. Click on "Privacy".  Under "Cookies An...
Sat, Jun 22, 2019 at 8:16 AM
Why do I need a photo ID? What forms of ID are acceptable?
The photo and name provided in the Onboarding test are compared with those provided before each test.  A college issued student ID or government issued pho...
Thu, Apr 5, 2018 at 1:29 PM
Enabling Cookies In Firefox
Click the "Menu" button and select the "Option". Click on "Privacy And Security". To allow cookies, mak...
Sat, Jun 22, 2019 at 8:55 AM
My Microphone is not detected/working
If you are getting a microphone error at the System Check stage of Proctortrack the Microphone input volume/sensitivity might need to be increased.  Below...
Mon, Nov 19, 2018 at 9:44 AM
Enabling Cookies In Internet Explorer
For Internet Explorer 11: In Internet Explorer, select the "Tools" button, and then select "Internet Options". Click on the...
Sat, Jun 22, 2019 at 10:41 AM
I'm having problems uploading my test, what should I do?/ Other upload issues
After a test, Proctortrack will attempt to upload your data to our secure servers. While it's uploading, it will look like this: If stuck at the...
Sun, Jun 30, 2019 at 1:23 PM
Proctortrack App is stuck on "connecting"
If the Proctortrack App is stuck on "connecting", it may be for one of the following reasons:  This happens if you are opening the Proctortr...
Thu, Jul 11, 2019 at 5:12 AM
Proctortrack guidelines for slow Mac systems (2GB RAM)
Please follow the instructions in the case that your Mac system is slow: Quit all the applications which you do not need to use while proctoring. ...
Thu, Apr 5, 2018 at 4:47 PM
What if something goes wrong on my computer while taking a test?
If you encounter a technical issue during your test, please fill out a support ticket by clicking this link so that we may diagnose the problem and offer a...
Fri, Apr 6, 2018 at 9:51 AM