Student FAQs

What do I need to do before taking an exam?
This is an overview of the different questions encountered by students prior to using Proctortrack for the first time. Preparing your testing envi...
Thu, Dec 29, 2016 at 11:42 PM
Why do I need a photo ID? What forms of ID are acceptable?
We need to check the photo and name on your photo ID to make sure the correct student is taking the test. A college issued student ID or government issued...
Thu, Nov 17, 2016 at 1:21 AM
My Webcam is not working
Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to un...
Sat, Nov 18, 2017 at 4:34 PM
My Microphone is not detected/working
If you are getting the microphone error at the "System Check" step of the App , the Microphone input volume/sensitivity needs to be increased. ...
Thu, Nov 17, 2016 at 1:29 AM
I'm having problems with "UPLOADING" my test, what should I do?/ UPLOAD ISSUE
The Proctortrack app will attempt to upload your data to our secure servers.  While it's uploading, it will look like this: IF, the  App is s...
Wed, May 10, 2017 at 10:44 PM
I cannot advance past the download screen
If you cannot advance past the download screen one of the following reasons could be the problem. 1. Did you download the app?  The app should be do...
Thu, May 11, 2017 at 12:20 AM
Proctortrack guidelines for slow Mac System ( 2GB RAM )
Please follow the instruction below in case your system is slow: Quit all the applications which you do not need to use while proctoring. Laun...
Fri, Jan 27, 2017 at 1:07 PM
What do I do if something goes wrong on my computer while taking a test?
If you encounter a technical issue during your test, please fill out a support ticket by clicking this link so that we may diagnose the problem and offer ...
Thu, Nov 17, 2016 at 1:22 AM
The Proctortrack app keeps crashing
This may be due to the fact that you are running an older operating system. We recommend OSX Version 10.9, which can be downloaded for free from Apple. Fo...
Thu, Nov 17, 2016 at 2:00 AM
What technical requirements do I need?
Here are Proctortrack's System Requirements: 1: OS -> Windows vista or higher , MAC OSX 10.7 or higher (ideally 10.10.2) with minimum of 2...
Thu, Dec 29, 2016 at 11:08 PM