Student/Candidates/Employees FAQs

What do I need to do before taking an exam?
This is an overview of the different questions encountered by students prior to using Proctortrack for the first time. Preparing your testing environm...
Sun, Apr 19, 2020 at 11:07 AM
How to Enable Cookies In Safari?
For Apple OS X: Click on the Safari menu in Safari and then click on Preferences. Click on "Privacy".  Under "Cookies An...
Wed, Jun 3, 2020 at 10:16 AM
Room and Desk Scan Instructions
Room and Desk Scan Guide Room and Desk Scan: Once you are on the ‘Room Scan’ step, you will be required to provide a scan with a 360-degree view of the ro...
Wed, Nov 9, 2022 at 9:00 PM
How to Enable Cookies In Firefox?
Click the menu button, the menu button will be in the top right-hand corner of Firefox, it looks like three horizontal lines on top of each other >&g...
Wed, May 10, 2023 at 4:15 PM
My Microphone is not detected/working
If you are getting a microphone error at the System Check stage of Proctortrack the Microphone input volume/sensitivity might need to be increased.  Below...
Wed, Nov 9, 2022 at 8:35 PM
Enabling Cookies In Internet Explorer
For Internet Explorer 11: In Internet Explorer, select the "Tools" button, and then select "Internet Options". Click on the...
Sat, Jun 22, 2019 at 10:41 AM
Monitoring Data-Upload issues
1. After a test, Proctortrack will attempt to upload your data to our secure servers. While it's uploading, it will look like this: 2. If stuck a...
Sat, Feb 10, 2024 at 11:13 AM
Proctortrack App is stuck on "connecting"
If the Proctortrack App is stuck on "connecting", it may be for one of the following reasons:  This happens if you are opening the Pro...
Wed, May 3, 2023 at 6:01 AM
Proctortrack guidelines for slow Mac systems (2GB RAM)
Please follow the instructions in the case that your Mac system is slow: Quit all the applications which you do not need to use while proctoring. ...
Thu, Apr 5, 2018 at 4:47 PM
What if something goes wrong on my computer while taking a test?
If you encounter a technical issue during your test, please fill out a support ticket by clicking this link so that we may diagnose the problem and offer a...
Fri, Apr 6, 2018 at 9:51 AM