Support

This is an overview of the different questions encountered by students prior to using Proctortrack for the first time. Preparing your testing environm...

For Apple OS X: Click on the Safari menu in Safari and then click on Preferences. Click on "Privacy".  Under "Cookies An...

Room and Desk Scan Guide Room and Desk Scan: Once you are on the ‘Room Scan’ step, you will be required to provide a scan with a 360-degree view of the ro...

The photo and name provided in the Onboarding test are compared with those provided before each test.  A college issued student ID or government issued pho...

Click the menu button, the menu button will be in the top right-hand corner of Firefox, it looks like three horizontal lines on top of each other >&g...

If you are getting a microphone error at the System Check stage of Proctortrack the Microphone input volume/sensitivity might need to be increased.  Below...

For Internet Explorer 11: In Internet Explorer, select the "Tools" button, and then select "Internet Options". Click on the...

1. After a test, Proctortrack will attempt to upload your data to our secure servers. While it's uploading, it will look like this: 2. If stuck a...

If the Proctortrack App is stuck on "connecting", it may be for one of the following reasons:  This happens if you are opening the Pro...

Please follow the instructions in the case that your Mac system is slow: Quit all the applications which you do not need to use while proctoring. ...