Student FAQs

What do I need to do before taking an exam?
This is an overview of the different questions encountered by students prior to using Proctortrack for the first time. Preparing your testing environm...
Thu, Apr 12, 2018 at 3:11 AM
Why do I need a photo ID? What forms of ID are acceptable?
The photo and name provided in the Onboarding test are compared with those provided before each test.  A college issued student ID or government issued pho...
Thu, Apr 5, 2018 at 1:29 PM
My Webcam is not working.
Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unplug...
Wed, Aug 22, 2018 at 5:07 AM
My Microphone is not detected/working
If you are getting a microphone error at the System Check stage of Proctortrack the Microphone input volume/sensitivity might need to be increased.  Below...
Thu, Apr 5, 2018 at 2:14 PM
I'm having problems uploading my test, what should I do?/ Other upload issues
After a test, Proctortrack will attempt to upload your data to our secure servers. While it's uploading, it will look like this: If stuck at the...
Fri, Apr 6, 2018 at 10:56 PM
I cannot advance past the download screen
If you cannot advance past the download screen, it may be for one of the following reasons: 1. Did you download Proctortrack?  Proctortrack should be d...
Fri, Apr 6, 2018 at 11:30 PM
Proctortrack guidelines for slow Mac systems (2GB RAM)
Please follow the instructions in the case that your Mac system is slow: Quit all the applications which you do not need to use while proctoring. ...
Thu, Apr 5, 2018 at 4:47 PM
What if something goes wrong on my computer while taking a test?
If you encounter a technical issue during your test, please fill out a support ticket by clicking this link so that we may diagnose the problem and offer a...
Fri, Apr 6, 2018 at 9:51 AM
Proctortrack keeps crashing.
This may be due to the fact that you have an older operating system. We recommend OSX Version 10.9, which can be downloaded for free from Apple. For Window...
Fri, Apr 6, 2018 at 9:55 AM
What are the technical requirements for Proctortrack?
Here are Proctortrack's system requirements: 1: Operating System-> Windows 7 or higher, MAC OSX 10.7 Lion or higher (ideally 10.10.2) with a ...
Wed, Apr 11, 2018 at 1:35 AM