Student/Candidates/Employees FAQs

What do I need to do before taking an exam?
This is an overview of the different questions encountered by students prior to using Proctortrack for the first time. Preparing your testing environm...
Sun, Apr 19, 2020 at 11:07 AM
How to Enable Cookies In Safari?
For Apple OS X: Click on the Safari menu in Safari and then click on Preferences. Click on "Privacy".  Under "Cookies An...
Wed, Jun 3, 2020 at 10:16 AM
Room and Desk Scan Instructions
Room and Desk Scan Guide Room and Desk Scan: Once you are on the ‘Room Scan’ step, you will be required to provide a scan with a 360-degree view of the ro...
Thu, Mar 5, 2020 at 1:23 PM
Why do I need a photo ID? What forms of ID are acceptable?
The photo and name provided in the Onboarding test are compared with those provided before each test.  A college issued student ID or government issued pho...
Thu, Apr 5, 2018 at 1:29 PM
How to Enable Cookies In Firefox?
Click the "Menu" button and select the "Option". Click on "Privacy And Security". To allow cookies, mak...
Wed, Jun 3, 2020 at 10:16 AM
My Microphone is not detected/working
If you are getting a microphone error at the System Check stage of Proctortrack the Microphone input volume/sensitivity might need to be increased.  Below...
Fri, Apr 17, 2020 at 11:16 AM
Enabling Cookies In Internet Explorer
For Internet Explorer 11: In Internet Explorer, select the "Tools" button, and then select "Internet Options". Click on the...
Sat, Jun 22, 2019 at 10:41 AM
Monitoring Data-Upload issues
After a test, Proctortrack will attempt to upload your data to our secure servers. While it's uploading, it will look like this: If stuck at the...
Tue, Apr 7, 2020 at 8:26 AM
Proctortrack App is stuck on "connecting"
If the Proctortrack App is stuck on "connecting", it may be for one of the following reasons:  This happens if you are opening the Proctortr...
Wed, Sep 16, 2020 at 3:11 PM
Proctortrack guidelines for slow Mac systems (2GB RAM)
Please follow the instructions in the case that your Mac system is slow: Quit all the applications which you do not need to use while proctoring. ...
Thu, Apr 5, 2018 at 4:47 PM