Support

This is an overview of the different questions encountered by students before using Proctortrack for the first time. Preparing your testing environmen...

For Apple OS X: Click on the Safari menu in Safari and then click on Settings.               Click on "Advanced" and uncheck "Bl...

Room and Desk Scan Guide Room and Desk Scan: Once you are on the ‘Room Scan’ step, you will be required to provide a scan with a 360-degree view of the ro...

Click the menu button, the menu button will be in the top right-hand corner of Firefox, it looks like three horizontal lines on top of each other >&g...

If you are getting a microphone error at the System Check stage of Proctortrack the Microphone input volume/sensitivity might need to be increased.  Below...

For Internet Explorer 11: In Internet Explorer, select the "Tools" button, and then select "Internet Options". Click on the...

1. After a test, Proctortrack will attempt to upload your data to our secure servers. While it's uploading, it will look like this: 2. If stuck a...

If the Proctortrack App is stuck on "connecting", it may be for one of the following reasons:  This happens if you are opening the Pro...

Please follow the instructions in case that your if your Mac system is slow: Quit all the applications which you do not need to use while proctorin...

If you encounter a technical issue during your test, please fill out a support ticket by clicking this link so that we may diagnose the problem and offer a...