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1) Open Device Manager by clicking on the Windows button. 2) Once you open the Device Manager, expand Monitors: 3) Then Right-click on &quo...

Please check the task manager (CTRL + ALT + DELETE) to see whether Proctortrack is running in the background. If it is, close Proctortrack by selec...

After selecting your exam you'll be presented with Proctortrack's Best Practices: Ensure your face is clearly visible - Hair, sunglasses, hats or...

Several types of identification are acceptable: Official Student ID ( Preferred ) - University ID but not high school ID (this ID is specifically for few...

During proctoring sessions, Proctortrack monitors:  The video feed from your webcam. Eye movements. Audio levels in your environment. Hardware devices...

Proctortrack does not decide whether a student has cheated or not. The software records webcam, microphone, desktop, and keyboard feed and then uses algori...

After you have submitted your test, you can end proctoring by clicking the "END" button in the top-right corner of your screen. Chec...

If the "Next Question" and "Submit" buttons are grayed out, please copy your answer before refreshing the page. Make sure you don't...

If you are getting the login page (as shown below) after clicking "Go To Next" on the How It Works page, or after clicking on "GET ACCESS CO...

If you are using Windows follow the troubleshooting steps in the link: https://verificient.freshdesk.com/a/solutions/articles/1000279242  For MA...