Student/Candidates/Employees FAQs

What if I am facing Internet Issue?
No need to worry, Proctortrack app also monitors you off line if the blue border is around your screen you can try to fix your internet issue or switch ...
Wed, Jun 3, 2020 at 10:19 AM
Multiple Monitor - Windows
1) Open Device Manager by clicking on the Windows button. 2) Once you open the Device Manager, expand Monitors: 3) Then Right-click on &quo...
Sat, Feb 10, 2024 at 1:22 PM
It seems that you haven't ended the old proctoring session.
Please check the task manager (CTRL + ALT + DELETE) to see whether Proctortrack is running in the background. If it is, close Proctortrack by selec...
Fri, Feb 23, 2024 at 12:26 PM
What is the latest version of Proctortrack I need to use?
The latest version of Proctortrack as of 2023. For Windows: 20.2.170 For Mac:         20.2.170 The latest version of the Proctortrack app vary from d...
Sun, Mar 10, 2024 at 6:50 AM
How do I prepare my testing environment?
After selecting your exam you'll be presented with Proctortrack's Best Practices: Ensure your face is clearly visible - Hair, sunglasses, hats or...
Mon, Jul 1, 2019 at 3:56 PM
Which forms of ID are acceptable?
Several types of identification are acceptable: Official Student ID ( Preferred ) - University ID but not high school ID (this ID is specifically for few...
Sun, Mar 10, 2024 at 6:55 AM
What does Proctortrack monitor?
During proctoring sessions, Proctortrack monitors:  The video feed from your webcam. Eye movements. Audio levels in your environment. Hardware devices...
Sun, Mar 10, 2024 at 6:58 AM
What counts as cheating?
Proctortrack does not decide whether a student has cheated or not. The software records webcam, microphone, desktop, and keyboard feed and then uses algori...
Fri, Apr 6, 2018 at 11:09 PM
How do I end proctoring?
After you have submitted your test, you can end proctoring by clicking the "END" button in the top-right corner of your screen. Chec...
Thu, Feb 22, 2024 at 9:04 AM
I cannot proceed to the next question or submit my test.
If the "Next Question" and "Submit" buttons are grayed out, please copy your answer before refreshing the page. Make sure you don't...
Sun, Mar 10, 2024 at 1:36 PM