Student/Candidates/Employees FAQs
If you encounter a technical issue during your test, please fill out a support ticket by clicking this link so that we may diagnose the problem and offer a...
Fri, Apr 6, 2018 at 9:51 AM
This may be due to the fact that you have an older operating system. We recommend OSX Version 10.13, which can be downloaded for free from Apple. For Windo...
Wed, Nov 9, 2022 at 9:25 PM
Proctortrack Technical Requirements This document describes a full set of technical requirements and configuration settings necessary for deliveri...
Sun, Apr 9, 2023 at 3:40 PM
Yes. Proctortrack is almost never blocked by anti-virus programs. If it is, you can either: 1. Allow Proctortrack to run by changing the anti-viru...
Wed, Nov 9, 2022 at 9:27 PM
No need to worry, Proctortrack app also monitors you off line if the blue border is around your screen you can try to fix your internet issue or switch ...
Wed, Jun 3, 2020 at 10:19 AM
1) Open Device Manager by clicking on the Windows button 2) Once you open the Device Manager, expand Monitors: 3) Then Right-click on "...
Tue, Feb 11, 2020 at 11:47 AM
Please check the task manager (CTRL + ALT + DELETE) to see whether Proctortrack is running in the background. If it is, close Proctortrack by selec...
Sun, Mar 8, 2020 at 8:00 AM
The latest version of Proctortrack as of June 2020. For Windows: 2.0.77.325 For Mac: 2.0.77.0325 If your version is too old, download th...
Thu, Jun 4, 2020 at 2:51 PM
Please refresh the page. The error should disappear.
Fri, Apr 6, 2018 at 11:33 AM
After selecting your exam you'll be presented with Proctortrack's Best Practices: Ensure your face is clearly visible - Hair, sunglasses, hats or...
Mon, Jul 1, 2019 at 3:56 PM