Support

This is an overview of the different questions encountered by students before using Proctortrack for the first time. Preparing your testing environmen...

For Apple OS X: Click on the Safari menu in Safari and then click on Settings.               Click on "Advanced" and uncheck "Bl...

Room and Desk Scan Guide Room and Desk Scan: Once you are on the ‘Room Scan’ step, you will be required to provide a scan with a 360-degree view of the ro...

Click the menu button, the menu button will be in the top right-hand corner of Firefox, it looks like three horizontal lines on top of each other >&g...

If you are getting a microphone error at the System Check stage of Proctortrack the Microphone input volume/sensitivity might need to be increased.  Below...

1. After a test, Proctortrack will attempt to upload your data to our secure servers. While it's uploading, it will look like this: 2. If stuck a...

Please follow the instructions in case that your if your Mac system is slow: Quit all the applications which you do not need to use while proctorin...

If you encounter a technical issue during your test, please fill out a support ticket by clicking this link so that we may diagnose the problem and offer a...

This may be due to the fact that you have an older operating system. We recommend OSX Version 10.13, which can be downloaded for free from Apple. For Windo...

Yes. Proctortrack is almost never blocked by anti-virus programs.  If it is, you can either:   1. Allow Proctortrack to run by changing the anti-viru...