Support

After you have submitted your test, you can end proctoring by clicking the "END" button in the top-right corner of your screen. Chec...

If the "Next Question" and "Submit" buttons are grayed out, please copy your answer before refreshing the page. Make sure you don't...

If you are getting the login page (as shown below) after clicking "Go To Next" on the How It Works page, or after clicking on "GET ACCESS CO...

If you are using Windows follow the troubleshooting steps in the link: https://verificient.freshdesk.com/a/solutions/articles/1000279242  For MA...

Often students are unsure whether their specific hardware setup will allow them to use Proctortrack.  While a detailed list of supported operating system...

There are few services which Proctortrack app cannot close due to restricted access and student need to close those services from task manager. Please f...

Go to System Preference --> Security and Privacy -> Privacy tab --> Enable check box for following options:  1. Camera 2. Microphone ...

To enable cookies on Chrome, click on the three-dot icon in the top-right corner of your window. Then go to Settings > Advanced. Under Privacy and Securi...

Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unplu...

Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unplug a...