Support

If you are using Windows follow the troubleshooting steps in the link: https://verificient.freshdesk.com/a/solutions/articles/1000279242  For MA...

Often students are unsure whether their specific hardware setup will allow them to use Proctortrack.  While a detailed list of supported operating system...

To enable cookies on Chrome, click on the three-dot icon in the top-right corner of your window. Then go to Settings > Advanced. Under Privacy and Securi...

Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unplu...

Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unplug a...

1. As your instructor wants scanned results for the scans, but some webcams are designed to just capture the scans not scan the scans, in such cases the web...

For AVG antivirus software: Right-click the AVG icon in the system tray next to the clock. Click "Temporarily disable AVG protection". ...

After upgrading to macOS Catalina, if you download the Proctortrack app for the first time, it can’t be opened because Apple cannot check it for maliciou...

Enable Cookies in Edge This guide will step you through the process of enabling Cookies in Microsoft's Edge browser. Click the "Settings and mo...

Smart Phone Requirement: The student will also need an Android phone or iPhone for this live Proctoring exam. The smartphone is required f...