Student/Candidates/Employees FAQs

Being asked to login again/Cannot register/Stuck at the login page
If you are getting the login page (as shown below) after clicking "Go To Next" on the How It Works page, or after clicking on "GET ACCESS CO...
Fri, Feb 23, 2024 at 12:18 PM
System Check/Facial scan page freeze
If you are using Windows follow the troubleshooting steps in the link: https://verificient.freshdesk.com/a/solutions/articles/1000279242  For MA...
Fri, Feb 23, 2024 at 12:23 PM
What is the onboarding exam and how does it work?
Often students are unsure whether their specific hardware setup will allow them to use Proctortrack.  While a detailed list of supported operating system...
Tue, Mar 26, 2024 at 12:43 PM
Allow Microphone, Webcam on latest macOSX - 10.14 - Mojave
Go to System Preference --> Security and Privacy -> Privacy tab --> Enable check box for following options:  1. Camera 2. Microphone ...
Thu, Jul 11, 2019 at 4:07 AM
How to Enable Cookies In Chrome?
To enable cookies on Chrome, click on the three-dot icon in the top-right corner of your window. Then go to Settings > Advanced. Under Privacy and Securi...
Sun, Mar 17, 2024 at 5:32 AM
My Webcam is not working (Windows).
Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unplu...
Tue, Sep 10, 2024 at 4:31 AM
My Webcam is not working (MAC)
Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unplug a...
Sat, Feb 10, 2024 at 1:17 PM
App crashes during facial scan (Workaround Manycam)
1. As your instructor wants scanned results for the scans, but some webcams are designed to just capture the scans not scan the scans, in such cases the web...
Sun, Mar 10, 2024 at 12:07 PM
How to disable/turn off the antivirus
For AVG antivirus software: Right-click the AVG icon in the system tray next to the clock. Click "Temporarily disable AVG protection". ...
Sun, Mar 10, 2024 at 12:11 PM
Allowing Proctortrack on Mac OS. (Malicious Software Detected)
After upgrading to macOS Catalina, if you download the Proctortrack app for the first time, it can’t be opened because Apple cannot check it for maliciou...
Sat, Feb 10, 2024 at 1:20 PM