Student/Candidates/Employees FAQs

How to place my mobile webcam feed for live proctoring.
Once the Room scan is complete position your phone as shown in the example below, place the mobile webcam monitoring in such a way that their keyboard, scre...
Sat, Mar 16, 2024 at 7:35 PM
Why is the App Stuck Connecting?
If you are getting the “Connection unsuccessful due to DNS issue” message in Proctortrack, then follow the instructions below related to resolving DNS. ...
Thu, Feb 29, 2024 at 1:18 PM
ChromeBook Canvas
        Using Proctortrack in Chromebook  LMS: Canvas  For Students Only Table of Contents...
Wed, Apr 15, 2020 at 6:59 AM
Mobile App Issue on Android.
Please follow the Troubleshooting steps as given below: 1.   Clear the data of the Google Play Services app.   Settings->Apps->Google Pl...
Sat, Mar 16, 2024 at 7:40 PM
How to uninstall the older version of Proctortrack ?
macOS users Windows users (scroll down) 1. macOS users Use the Finder app to delete the older version of Proctortrack.  1. Locate the ...
Mon, Jul 5, 2021 at 1:35 PM
Google Chrome browser couldn't able to connect to the camera
Please follow the below steps if Google Chrome is not detecting the Primary camera: 1. Open the Control panel and then go to the Device Manager >>...
Thu, Feb 29, 2024 at 1:20 PM
Level 1 - ProctorLock - Hosted Flow - Student Manual - External test platform
Using Proctortrack with External Test-platform For Students. Level 1: ProctorLock Table of Contents Wha...
Wed, Jul 1, 2020 at 10:07 PM
How to uninstall/remove Proctortrack Plugin from Browser
1) Google Chrome:  1. On your computer, open Google Chrome. 2. At the top right, click Extensions >> Extensions >> Manage Extensions >...
Sat, Sep 21, 2024 at 12:21 AM
How to uninstall Proctortrack Mobile application
1) Uninstall App on Android Phone:  1. Open the Play Store app on your device. 2. Click on the Username icon on the top right corner and select  Man...
Tue, Aug 20, 2024 at 3:35 AM
Steps to allow settings on a MAC for Single camera plugin approach
If you are using MAC then please allow the Google Chrome browser then follow the below steps: Click on Apple Icon. Then click on System Preferen...
Wed, Mar 17, 2021 at 9:16 AM