1. What is Proctortrack and why do I need to go through onboarding?

Proctortrack is an automatic remote proctoring solution for online exams. Onboarding ensures your hardware setup compatibility, familiarizes you with the testing environment, and allows time for system adjustments before actual exams.

2. How does the onboarding process work?

The onboarding process involves an exam for system and identification checks. First-time test takers receive email notifications with credentials to complete the onboarding exam within two weeks before the scheduled exam date.

3. What happens if I fail the onboarding exam?

If you fail, you'll receive a notification listing the reasons and be prompted to retake the onboarding exam. Onboarding exam failures could result from missing facial scans, insufficient ID scans, invalid IDs, or insufficient environment lighting.

4. How do I know if my onboarding exam is approved?

You'll receive processing emails and a final email confirming approval. The onboarding exam status is also visible on the Proctortrack dashboard.

5. Can I take the onboarding exam on the scheduled exam date?

No, it's recommended to complete the onboarding exam at least 24 - 48 hours before the scheduled exam to allow time for processing and issue resolution.

6. What emails can I expect regarding the onboarding and exam process?

Emails include notifications for onboarding, confirmation of exam submission, and details of exam results. Additionally, registration and confirmation emails are sent before the scheduled exam date.

7. Where can I find information if my onboarding is rejected due to an illegible ID scan?

If your onboarding is rejected due to an illegible ID scan, you can check the status and details on your Proctortrack dashboard. Log in to your Proctortrack account, and the status of your onboarding exam will be visible on the main dashboard, providing information on the rejection reasons and necessary steps to address the issue. If additional assistance is needed, you can visit www.proctortrack.com/support for live chat support.

8. Why is it important not to leave onboarding to the last minute?

Leaving onboarding to the last minute increases the risk of encountering issues. Completing it early ensures a smoother experience during actual exams.

9. What should I do if my ID scan is deemed illegible during the onboarding process?

If your ID scan is deemed illegible, ensure you hold the ID properly without shaking, maintain proper lighting, and focus your webcam on the ID. You can redo the scan to ensure readability.

10. How can I ensure a clear and readable ID scan during onboarding?

Follow guidelines to hold the ID steadily, avoid shaking, ensure proper lighting, and confirm that your webcam is focused on the ID.

11. Can I redo the ID scan if it is deemed illegible?

Yes, if the ID scan is deemed illegible, you can redo the process to ensure clarity.

12. Why is it crucial to have a legible ID scan during onboarding?

A legible ID scan is essential for accurate identification, reducing the likelihood of issues during onboarding.

13. Are there any specific tips for holding the ID during the onboarding process?

Hold the ID steady, maintain clear visibility, and double-check that the text, especially your name, is readable.

14. Where can I find additional guidance if I encounter issues with the ID scan during onboarding?

Visit www.proctortrack.com/support for additional guidance and live chat support if you encounter issues with the ID scan.

15. Can I use any type of ID for the onboarding process, or are there specific requirements?

If you have any uncertainty about whether your ID is acceptable, you can check with your instructor or reach out to Proctortrack support for clarification. Additionally, the initial email you receive from Proctortrack may include specific instructions from your instructor or institution regarding acceptable forms of identification. Always follow the guidelines provided to ensure a smooth onboarding process.

16. What should I do if I don't receive the email notification for the onboarding exam?

Please check your spam or junk folder for the email. If you cannot find it there, please contact Proctortrack support at 1 (844) 753-2020 or visit www.proctortrack.com/support for assistance. Additionally, you can view the onboarding status on the Proctortrack dashboard located on the top right side.

17. Can I take the onboarding exam on any browser, or is there a recommended browser?

While Chrome is generally recommended for the best user experience, students may use other browsers if specifically informed by their instructor, institution, or university. If there are any browser preferences or requirements provided in the initial instructions or communication from your educational institution, follow those guidelines to ensure compatibility during the onboarding process. Always check for any specific recommendations or restrictions communicated by your instructor or institution.

18. Is there a time limit for completing the onboarding exam?

The time required may vary, but allocate sufficient time to avoid rushing. Ensure a stable internet connection and a quiet environment.

19. What steps should I take if I encounter technical issues during the onboarding process?

Refer to www.proctortrack.com/support for troubleshooting resources and contact live chat support if needed.

20. How long is the onboarding exam valid, and do I need to retake it for every exam?

The onboarding exam is generally valid for a year; however, it's essential to note that specific educational institutions, universities, colleges, or schools may have different policies. Some institutions may require students to take the onboarding exam for every course or semester. It is crucial to check with your specific institution to understand their policies regarding the validity of the onboarding exam and whether it needs to be retaken for each course or semester. Always follow the guidelines provided by your educational institution to ensure compliance with their requirements.

21. Can I use external devices or additional monitors during the onboarding and actual exams?

Follow the guidelines provided by Proctortrack regarding the use of external devices and monitors. Using unauthorized peripherals may result in issues during exams.

22. What information is included in the Registration and Confirmation Emails sent by Proctortrack?

Registration Email confirms processed registration 3-4 days before the scheduled exam. Confirmation Email sent 12-24 hours before the exam, provides final confirmation of a successful exam schedule.

23. What should I do if my facial scan is deemed missing or insufficient during the onboarding process?

Ensure proper completion of the face scan, follow on-screen instructions and retake if necessary. Maintain proper lighting for clear visibility.

24. Can I redo the facial scan if it is not done properly during the onboarding exam?

Yes, if the facial scan is not done properly, you can redo the process. Follow on-screen instructions for proper completion.

25. What steps should I take to ensure a successful facial scan during onboarding?

Position yourself in well-lit surroundings, avoid glare or shadows, follow on-screen instructions, and ensure your face is properly centered.

26. What should I do if my ID scan is rejected due to incorrect positioning or showing the wrong side?

Ensure you hold the ID steady with the correct side facing the webcam. Follow on-screen instructions and retake if necessary.

27. Can I use any ID for the onboarding process, or are there specific requirements for a valid ID?

Use a valid and acceptable ID as specified by the institution. Check the expiration date and verify that the ID meets the specified requirements.

28. How can I avoid issues with the ID scan showing an invalid ID?

Use a current and valid ID acceptable for the institution. Double-check the expiration date and ensure the ID meets specified requirements.

29. What should I do if my ID has expired, and I cannot provide a valid ID during onboarding?

Obtain a current and valid ID before proceeding with onboarding. Contact the institution for guidance on acceptable forms of identification and alternative options.