Data Privacy and Security

Frequently asked questions about data protection and privacy

Do proctors have access to my personal data on my computer?
No. Our proctors do not have access to test-takers computers. Proctortrack application does not allow anyone to have remote access to your computer. Proctor...
Sat, Jul 18, 2020 at 7:24 PM
Can proctors access my saved passwords on my computer?
No. Our proctors do not have access to the user's personal files and folders.
Sat, Jul 18, 2020 at 7:24 PM
Can proctors access my financial information saved on my computer?
No. Our proctors do not have access to the user's personal files and folders on their computer or phones. Proctortrack does not collect or store any fi...
Sat, Jul 18, 2020 at 7:25 PM
I was asked by my proctor to install an application that was flagged by my computer as malicious. What application was that? Why was I asked to download the application?
Sometimes when test-takers face technical issues during live proctoring and there is an updated build of Proctortrack application is available, our proctors...
Mon, Jul 20, 2020 at 3:51 PM
What data Proctortrack accesses on my computer and why?
Proctortrack, when not running, does not access any data.  Once it is run, it accesses the computers’ connected device list, desktop screen, webcam, pro...
Sat, Jul 18, 2020 at 7:29 PM
What happens when Proctortrack is not on?
Nothing! Proctortrack application does not record anything if not in use.
Sat, Jul 18, 2020 at 7:29 PM
How to uninstall Proctortrack from my computer?
After the test session is complete, ProctorTrack application gives you an option to uninstall it from the computer. We can also go to the ProctorTrack f...
Sat, Jul 18, 2020 at 7:29 PM
Why does Proctortrack need full disk access as shown on macOS?
Proctortrack stores captured data locally on the test takers computer before uploading them to servers. To be able to save the data locally, it requires the...
Sat, Jul 18, 2020 at 7:30 PM