Support

General Questions 31

• Will Proctortrack be able to access a user's personal computer files and documents without their knowledge?
• Do I need to pay for Proctortrack?
• How does Proctortrack catch cheating?
• Will someone be watching me while I take an exam?
• What equipments are required to use Proctortrack?

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Student/Candidates/Employees FAQs 58

• What do I need to do before taking an exam?
• How to Enable Cookies In Safari?
• Room and Desk Scan Instructions
• How to Enable Cookies In Firefox?
• My Microphone is not detected/working

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Instructor FAQs 12

• What types of prohibited behaviour does Proctortrack detect?
• Can I customize the test parameters?
• How long after an exam is finished can I view the reports?
• How do I tell whether or not my student has engaged in prohibited behavior?
• I see my student may have cheated. What do I do now?

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Institution/Organization FAQs 5

• What common computer functions does the Proctortrack application disable during an exam?
• Which Learning Management Systems are compatible with Proctortrack?
• What if my institution is really large? What if my institution is really small?
• Whom can I contact to learn more about Proctortrack?
• Onboarding Exam FAQs

Data Privacy and Security 8

• Do proctors have access to my personal data on my computer?
• Can proctors access my saved passwords on my computer?
• Can proctors access my financial information saved on my computer?
• I was asked by my proctor to install an application that was flagged by my computer as malicious. What application was that? Why was I asked to download the application?
• What data Proctortrack accesses on my computer and why?

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Video FAQ's 11

• US Cluster Login Issues: https://testing.verificient.com/
• Login Issues(Europe Region): https://eu-testing.verificient.com/
• Login Issues(Canada Region): https://ca-testing.verificient.com/
• Login Issues(Australia Region): https://au-testing.verificient.com/
• How to resolve microphone related ssues (Windows)

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MVProctor FAQ's 8

• Allow Camera, Microphone and Screen Recording/Sharing for Google Chrome browser on macOS
• MVProctor- Disable Proxy Settings on Windows
• MVProctor- Disable Proxy Settings on macOS
• MVProctor- Disable Proxy settings for Google Chrome Browser
• Proxy/VPN Detected In Your Machine

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Before Starting the Exam 29

• How do I check my Operating System and Processor/Ram?
• What if my macOS does not meet system requirements?
• How do I install Google Chrome on my computer?
• MVProctor FAQ
• MVProctor User Manual

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Steps for Screen Sharing issues 7

• How to Enable Cookies In Chrome?
• How to Update Chrome browser
• How To Create New User Account In Chrome
• Uninstall/Disable Antivirus software
• How to clear history, cache and cookies

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During the exam 2

• What do I do if the Data Upload is “Stuck” and will not complete?
• Problem with the Face scan or Face scan not matching Error

At the end of the exam 2

• MVProctor-Data Upload Issue
• How do I uninstall MVProctor from my computer?

Disabling the VPN 3

• How do I disable my VPN in Windows.
• Disable VPN in MacOS.
• How do I disable my VPN in my antivirus software?

Malicious app In MAC 2

• Allowing Proctortrack & Proctortrack Exam Browser on MacOS (Ventura & Sonoma).
• Allowing TeamViewer Quick Support on Mac OS(Ventura & Sonoma). (Malicious Software Detected)