Student/Candidates/Employees FAQs

My Webcam is not working (Windows).
Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unplu...
Sat, Feb 10, 2024 at 1:14 PM
My Webcam is not working (MAC)
Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unplug a...
Sat, Feb 10, 2024 at 1:17 PM
App crashes during facial scan (Workaround Manycam)
1. As your instructor wants scanned results for the scans, but some webcams are designed to just capture the scans not scan the scans, in such cases the web...
Sat, Feb 10, 2024 at 1:11 PM
How to disable/turn off the antivirus
For AVG antivirus software: Right-click the AVG icon in the system tray next to the clock. Click "Temporarily disable AVG protection". ...
Thu, Jul 11, 2019 at 4:43 AM
Allowing Proctortrack on Mac OS. (Malicious Software Detected)
After upgrading to macOS Catalina, if you download the Proctortrack app for the first time, it can’t be opened because Apple cannot check it for maliciou...
Sat, Feb 10, 2024 at 1:20 PM
Enabling 3rd Party cookies on Microsoft edge
Enable Cookies in Edge This guide will step you through the process of enabling Cookies in Microsoft's Edge browser. Click the "Settings and mo...
Sun, Mar 8, 2020 at 9:21 AM
Minimum requirement for Live Proctored Exams.
Smart Phone Requirement: The student will also need an Android phone or iPhone for this live Proctoring exam. The smartphone is required f...
Wed, Jun 7, 2023 at 7:10 AM
United Nations - Best Practices
Once the proctoring is ON type in the correct password and then press the “ENTER” key on the keyboard instead of clicking on the START button on the UN pla...
Mon, Nov 11, 2019 at 11:30 AM
How to place my mobile webcam feed for live proctoring.
Once the Room scan is complete position your phone as shown in the example below, place the mobile webcam monitoring in such a way that their keyboard, scre...
Fri, Nov 22, 2019 at 8:40 AM
Why is the App Stuck Connecting?
If you are getting the “Connection unsuccessful due to DNS issue” message in Proctortrack, then follow the instructions below related to resolving DNS. ...
Mon, Feb 7, 2022 at 11:36 AM