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Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unplu...

Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unplug a...

1. As your instructor wants scanned results for the scans, but some webcams are designed to just capture the scans not scan the scans, in such cases the web...

For AVG antivirus software: Right-click the AVG icon in the system tray next to the clock. Click "Temporarily disable AVG protection". ...

After upgrading to macOS Catalina, if you download the Proctortrack app for the first time, it can’t be opened because Apple cannot check it for maliciou...

Enable Cookies in Edge This guide will step you through the process of enabling Cookies in Microsoft's Edge browser. Click the "Settings and mo...

Smart Phone Requirement: The student will also need an Android phone or iPhone for this live Proctoring exam. The smartphone is required f...

Once the Room scan is complete position your phone as shown in the example below, place the mobile webcam monitoring in such a way that their keyboard, scre...

If you are getting the “Connection unsuccessful due to DNS issue” message in Proctortrack, then follow the instructions below related to resolving DNS. ...

        Using Proctortrack in Chromebook  LMS: Canvas  For Students Only Table of Contents...