Student/Candidates/Employees FAQs

My Webcam is not working (Windows).
Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unplu...
Sat, Feb 10, 2024 at 1:14 PM
My Webcam is not working (MAC)
Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unplug a...
Sat, Feb 10, 2024 at 1:17 PM
App crashes during facial scan (Workaround Manycam)
1. As your instructor wants scanned results for the scans, but some webcams are designed to just capture the scans not scan the scans, in such cases the web...
Sun, Mar 10, 2024 at 12:07 PM
How to disable/turn off the antivirus
For AVG antivirus software: Right-click the AVG icon in the system tray next to the clock. Click "Temporarily disable AVG protection". ...
Sun, Mar 10, 2024 at 12:11 PM
Allowing Proctortrack on Mac OS. (Malicious Software Detected)
After upgrading to macOS Catalina, if you download the Proctortrack app for the first time, it can’t be opened because Apple cannot check it for maliciou...
Sat, Feb 10, 2024 at 1:20 PM
Enabling 3rd Party cookies on Microsoft edge
Enable Cookies in Edge This guide will step you through the process of enabling Cookies in Microsoft's Edge browser. Click the "Settings and mo...
Sun, Mar 10, 2024 at 12:20 PM
Minimum requirement for Live Proctored Exams.
Smart Phone Requirement: The student will also need an Android phone or iPhone for this live Proctoring exam. The smartphone is required f...
Sun, Mar 10, 2024 at 12:17 PM
United Nations - Best Practices
Once the proctoring is ON type in the correct password and then press the “ENTER” key on the keyboard instead of clicking on the START button on the UN pla...
Mon, Nov 11, 2019 at 11:30 AM
How to place my mobile webcam feed for live proctoring.
Once the Room scan is complete position your phone as shown in the example below, place the mobile webcam monitoring in such a way that their keyboard, scre...
Sat, Mar 16, 2024 at 7:35 PM
Why is the App Stuck Connecting?
If you are getting the “Connection unsuccessful due to DNS issue” message in Proctortrack, then follow the instructions below related to resolving DNS. ...
Thu, Feb 29, 2024 at 1:18 PM