Student/Candidates/Employees FAQs

My Webcam is not working (MAC)
Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unplug ...
Thu, Jul 11, 2019 at 4:21 AM
App crashes during facial scan (Workaround Manycam)
1. As your instructor wants a scanned results for the scans, but some webcams are designed to just capture the scans not scan the scans, in such cases the w...
Thu, Jul 11, 2019 at 4:11 AM
How to disable/turn off the antivirus
For AVG antivirus software: Right-click the AVG icon in the system tray next to the clock. Click "Temporarily disable AVG protection". ...
Thu, Jul 11, 2019 at 4:43 AM
Allowing Proctortrack on macOS Catalina 10.15
After upgrading to macOS Catalina, if you download the Proctortrack app for the first time, it can’t be opened because Apple cannot check it for maliciou...
Tue, Nov 12, 2019 at 5:11 AM
Enabling 3rd Party cookies on Microsoft edg
Enable Cookies in Edge This guide will step you through the process of enabling Cookies in Microsoft's Edge browser. Click the "Settings and m...
Mon, Aug 26, 2019 at 8:07 AM
Minimum requirement for Live Proctored Exams.
Smart Phone Requirement: The student will also need an Android phone or iPhone for this live Proctoring exam. The smartphone is required f...
Wed, Nov 27, 2019 at 10:35 AM
United Nations - Best Practices
Once the proctoring is ON type in the correct password and then press the “ENTER” key on the keyboard instead of clicking on the START button on the UN pla...
Mon, Nov 11, 2019 at 11:30 AM
Allowing RemoteDesk app on macOS Catalina 10.15
After upgrading to macOS Catalina, if you download the Remotedesk app for the first time, it can’t be opened because Apple cannot check it for malicious sof...
Tue, Nov 12, 2019 at 5:07 AM
How to place my mobile webcam feed for live proctoring.
Once the Room scan is complete position your phone as shown in the example below, place the mobile webcam monitoring in such a way that their keyboard, scre...
Fri, Nov 22, 2019 at 8:40 AM