Student/Candidates/Employees FAQs

Proctortrack keeps crashing.
This may be due to the fact that you have an older operating system. We recommend OSX Version 10.9, which can be downloaded for free from Apple. For Window...
Fri, Apr 6, 2018 at 9:55 AM
What are the technical requirements for Proctortrack?
Proctortrack Technical Requirements This document describes a full set of technical requirements and configuration settings necessary for deliveri...
Tue, Nov 12, 2019 at 4:19 AM
Can I have my anti-virus software on?
Yes. Proctortrack is almost never blocked by anti-virus programs.  If it is, you can either:   1. Allow Proctortrack to run by changing the anti-viru...
Fri, Apr 6, 2018 at 9:43 AM
Internet issue.
No need to worry, Proctortrack app also monitors you off line if the blue border is around your screen you can try to fix your internet issue or switch ...
Thu, Jul 11, 2019 at 5:12 AM
It seems that you haven't ended the old proctoring session. Please end the existing proctoring session by clicking the blue "End" button at the top-right corner of the screen then click following button to reload the page.
Please check the task manager (CTRL + ALT + DELETE) to see whether Proctortrack is running in the background. If it is, close Proctortrack by selec...
Sat, Jun 29, 2019 at 4:28 AM
What is the latest version of Proctortrack I need to use?
The latest version of Proctortrack as of June 2019. For Windows: For Mac: If your version is too old, download the...
Sun, Jun 30, 2019 at 12:12 PM
CSRF verification failed. Request aborted.
Please refresh the page. The error should disappear.
Fri, Apr 6, 2018 at 11:33 AM
How do I prepare my testing environment?
After selecting your exam you'll be presented with Proctortrack's Best Practices: Ensure your face is clearly visible - Hair, sunglasses, hats ...
Mon, Jul 1, 2019 at 3:56 PM
Which forms of ID are acceptable?
There are several types of identification that are acceptable: Official Student ID ( Preferred ) - University ID but not high school ID Passport Driver...
Wed, Apr 11, 2018 at 1:36 AM
What does Proctortrack monitor?
During proctoring sessions, Proctortrack monitors:  The video feed from your webcam. Eye movements. Audio levels in your environment. Hardware devices...
Fri, Apr 6, 2018 at 1:07 PM