Student/Candidates/Employees FAQs

What should I do if ProctorTrack crashes?
This may be due to the fact that you have an older operating system. We recommend OSX Version 10.13, which can be downloaded for free from Apple. For Windo...
Wed, Nov 9, 2022 at 9:25 PM
What are the technical requirements for Proctortrack?
Proctortrack Technical Requirements This document describes a full set of technical requirements and configuration settings necessary for deliveri...
Tue, Nov 21, 2023 at 4:51 AM
Can I have my anti-virus software on?
Yes. Proctortrack is almost never blocked by anti-virus programs.  If it is, you can either:   1. Allow Proctortrack to run by changing the anti-viru...
Wed, Nov 9, 2022 at 9:27 PM
What if I am facing Internet Issue?
No need to worry, Proctortrack app also monitors you off line if the blue border is around your screen you can try to fix your internet issue or switch ...
Wed, Jun 3, 2020 at 10:19 AM
Multiple Monitor - Windows
1) Open Device Manager by clicking on the Windows button 2) Once you open the Device Manager, expand Monitors: 3) Then Right-click on "...
Tue, Feb 11, 2020 at 11:47 AM
It seems that you haven't ended the old proctoring session.
Please check the task manager (CTRL + ALT + DELETE) to see whether Proctortrack is running in the background. If it is, close Proctortrack by selec...
Sun, Mar 8, 2020 at 8:00 AM
What is the latest version of Proctortrack I need to use?
The latest version of Proctortrack as of June 2020. For Windows:  For Mac:  If your version is too old, download th...
Thu, Jun 4, 2020 at 2:51 PM
CSRF verification failed. Request aborted.
Please refresh the page. The error should disappear.
Fri, Apr 6, 2018 at 11:33 AM
How do I prepare my testing environment?
After selecting your exam you'll be presented with Proctortrack's Best Practices: Ensure your face is clearly visible - Hair, sunglasses, hats or...
Mon, Jul 1, 2019 at 3:56 PM
Which forms of ID are acceptable?
There are several types of identification that are acceptable: Official Student ID ( Preferred ) - University ID but not high school ID Passport Driver...
Wed, Apr 11, 2018 at 1:36 AM