Student/Candidates/Employees FAQs

What if something goes wrong on my computer while taking a test?
If you encounter a technical issue during your test, please fill out a support ticket by clicking this link so that we may diagnose the problem and offer a...
Fri, Apr 6, 2018 at 9:51 AM
What should I do if ProctorTrack crashes?
This may be due to the fact that you have an older operating system. We recommend OSX Version 10.9, which can be downloaded for free from Apple. For Window...
Wed, Jun 3, 2020 at 10:18 AM
What are the technical requirements for Proctortrack?
Proctortrack Technical Requirements This document describes a full set of technical requirements and configuration settings necessary for deliveri...
Mon, May 18, 2020 at 2:47 PM
Can I have my anti-virus software on?
Yes. Proctortrack is almost never blocked by anti-virus programs.  If it is, you can either:   1. Allow Proctortrack to run by changing the anti-viru...
Fri, Apr 6, 2018 at 9:43 AM
What if I am facing Internet Issue?
No need to worry, Proctortrack app also monitors you off line if the blue border is around your screen you can try to fix your internet issue or switch ...
Wed, Jun 3, 2020 at 10:19 AM
Multiple Monitor - Windows
1) Open Device Manager by clicking on the Windows button 2) Once you open the Device Manager, expand Monitors: 3) Then Right-click on "...
Tue, Feb 11, 2020 at 11:47 AM
It seems that you haven't ended the old proctoring session.
Please check the task manager (CTRL + ALT + DELETE) to see whether Proctortrack is running in the background. If it is, close Proctortrack by selec...
Sun, Mar 8, 2020 at 8:00 AM
What is the latest version of Proctortrack I need to use?
The latest version of Proctortrack as of June 2020. For Windows: 2.0.77.325  For Mac:         2.0.77.0325  If your version is too old, download th...
Thu, Jun 4, 2020 at 2:51 PM
CSRF verification failed. Request aborted.
Please refresh the page. The error should disappear.
Fri, Apr 6, 2018 at 11:33 AM
How do I prepare my testing environment?
After selecting your exam you'll be presented with Proctortrack's Best Practices: Ensure your face is clearly visible - Hair, sunglasses, hats ...
Mon, Jul 1, 2019 at 3:56 PM