Student/Candidates/Employees FAQs

What counts as cheating?
Proctortrack does not decide whether a student has cheated or not. The software records webcam, microphone, desktop, and keyboard feed and then uses algori...
Fri, Apr 6, 2018 at 11:09 PM
How do I end proctoring?
After you have submitted your test, you can end proctoring by clicking the "END" button in the top-right corner of your screen. Chec...
Sun, Jun 30, 2019 at 12:55 PM
I cannot proceed to the next question or submit my test.
If the "Next Question" and "Submit" buttons are grayed out, please copy your answer before refreshing the page. Make sure you don'...
Fri, Apr 6, 2018 at 1:25 PM
Not able to login/Being asked to login again/Cannot register/Stuck at the login page
If you are getting the login Page (as shown below) after clicking "Go To Next" on the How It Works page, or after clicking on "GET ACCESS CO...
Fri, Apr 6, 2018 at 2:25 PM
System Check/Facial scan page freeze
If you are using Windows follow the troubleshooting steps in the link: https://verificient.freshdesk.com/a/solutions/articles/1000279242  For MA...
Thu, Jul 11, 2019 at 6:31 AM
What is the onboarding exam and how does it work?
Often students are unsure whether their specific hardware setup will allow them to use Proctortrack.  While a detailed list of supported operating system...
Fri, Apr 6, 2018 at 11:45 PM
Proctortrack unable to cloes DbxSvc, how do I close it?
There are few services which Proctortrack app cannot close due to restricted access and student need to close those services from task manager. Please f...
Thu, Apr 26, 2018 at 9:04 PM
Allow Microphone, Webcam on latest macOSX - 10.14 - Mojave
Go to System Preference --> Security and Privacy -> Privacy tab --> Enable check box for following options:  1. Camera 2. Microphone ...
Thu, Jul 11, 2019 at 4:07 AM
Enabling Cookies In Chrome
Click the "Customize and Control" button. This will reveal a menu with lots of options. One of them will be named "Settings"...
Wed, Jun 26, 2019 at 10:18 AM
My Webcam is not working (Windows).
Please try the following steps: Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unpl...
Thu, Jul 11, 2019 at 4:22 AM