What is this pop-up and why do I need to allow it?

When you launch Proctortrack, your browser may show a pop-up asking for Local Network Access.
This permission allows your browser to communicate with the Proctortrack desktop application installed on your computer so you can continue your exam.

✅ You must click “Allow” to proceed.


If you clicked “Block” by mistake

Your browser saves that selection, so the pop-up may not appear again when you return to the Proctortrack download/setup page.

To fix this, you need to reset the permission back to Ask (default).

✅ Google Chrome: How to re-enable Local Network Access

Steps

  1. Open Google Chrome

  2. Click ⋮ (3 dots) in the top-right corner → Settings

  3. Go to Privacy and security

  4. Click Site settings

  5. Scroll down → click Additional content settings

  6. Click Local network access

  7. Locate the Proctortrack site (example: dev.verificient.com or your exam URL)

  8. Change the setting from Block → ✅ Ask (default)

  9. Refresh the Proctortrack page

  10. When the pop-up appears again, click ✅ Allow

? Reference link: https://docs.natterbox.com/docs/how-to-reset-site-settings-in-chrome

✅ Microsoft Edge: How to re-enable Local Network Access

Steps

  1. Open Microsoft Edge

  2. Click ⋯ (3 dots) in the top-right corner → Settings

  3. Go to Cookies and site permissions

  4. Scroll down and click Additional permissions

  5. Click Local network access

  6. Find the Proctortrack site (example: dev.verificient.com or your exam URL)

  7. Change the setting from Block → ✅ Ask (default)

  8. Refresh the Proctortrack page

  9. When the pop-up appears again, click ✅ Allow

Alternative (Works for both Chrome and Edge): Reset permissions from the address bar

If you don’t see the pop-up even after changing settings:

  1. Open the Proctortrack page in your browser

  2. Click the ? lock icon (left side of the address bar)

  3. Click Site permissions / Site settings

  4. Click Reset permissions

  5. Refresh the page and click ✅ Allow when prompted




After enabling it, what should I do?

Once your browser permission is set to Ask (default):

  • Refresh the Proctortrack setup page

  • Click Allow on the Local Network Access pop-up

  • Continue your exam setup normally

Still not working?

Try these quick fixes:

  • Close and reopen the browser

  • Ensure the Proctortrack desktop app is installed and running

  • Restart your computer

  • Try again in a new browser window