If you're registering for a CLEP exam and see the message:
“Invalid Email Address: The email does not match our records. Please recheck and try again”, when trying to sign up or log in to Proctortrack — don’t worry. This is expected and easily resolved. 
1. Why You’re Seeing This Message
After purchasing a CLEP exam ticket, your information is automatically sent to Proctortrack so you can register and take the exam online.
However, this transfer doesn’t happen instantly — it typically takes 1 hour for your CLEP ticket information to be processed and synced with the Proctortrack system.
Until that sync is complete:
Your email address won’t be recognized in Proctortrack.
You’ll see the error: “Your email does not match our records.”
This delay is normal and occurs for all CLEP test-takers registering through Proctortrack.
2. What You Should Do
Step 1: Please wait 1 hour after purchasing your CLEP ticket.
Try registering on Proctortrack at least 1 hour after your CLEP purchase.
Step 2: Use the Same Email Address
Make sure you enter the exact same email address you used when purchasing your CLEP exam.
Even a small difference (e.g., extra space or typo) can cause the system not to recognize you.
3. What If It’s Been More Than 1 Hour?
If you're still seeing the error after 1 hour:
Contact Proctortrack Support - https://proctortrack.com/support and provide the following details:
Your registered email address
The date you purchased your CLEP ticket
Your CLEP confirmation number or CLEP ticket ID
4. Quick Summary
| What You See | Why It Happens | What to Do |
|---|---|---|
| “Invalid Email Address: The email does not match our records. Please recheck and try again.” | CLEP info hasn't synced yet with Proctortrack | Wait for 1 hour, then register using the same email used for CLEP purchase |
Once your CLEP registration is processed, Proctortrack will recognize your email, and you’ll be able to complete setup and begin your exam.