For Windows Computer:
Step 1: Navigate to the Proctortrack directory by following the below path:
C:\Users"Current User Directory"\AppData\Roaming\Proctortrack (Note: The AppData folder is hidden by default.)
1. User/ Username
2. App Data
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3. Roaming
4. Proctortrack
To unhide the AppData folder, follow the below steps
Select the Start button, then select Control Panel > Appearance and Personalization.
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Select Folder Options/File Explorer Options and then select the View tab.
Under Advanced settings, select Show hidden files, folders, and drives, and then click OK.
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Step 2: Once they have access to the Proctortrack folder, they can copy it to their Google Drive.
Step 3: Then, share access to that folder with the support team by emailing us at support@verificient.com, along with their registered email addresses and names.