Support

Please follow the steps below if the application is stuck on Uploading after you have completed the exam

• Close the application which is stuck on uploading screen.
• Go to Downloads folder
• Search Proctortrack
• Run Proctortrack Application
• Try to change to mobile hotspot or other high speed Wi-Fi network

This will start the uploading again.

Even after doing the above steps the application is still stuck on uploading please follow the steps below.

Windows:

• Go to this path to reach Proctortrack directory C:\Users\"Your username"\AppData\Roaming\Proctortrack (AppData folder is hidden by default)
• To unhide the AppData folder, follow the below steps

  Select the Start button, then select Control Panel > Appearance and Personalization.

  Select Folder Options and then select the View tab.

  Under Advanced settings, select Show hidden files, folders, and drives, and then click OK.

• Copy Proctortrack Folder and upload it to Google drive.

• Share the folder with support@verificient.com

• Email us with the drive link to Support@verificient.com

MAC:

• Click on Finder
• Click on "GO" at the top bar
• Click on "Go to Folder"
• Type "~/Library/Application Support"
• Search for Proctortrack folder
• Copy Proctortrack folder to Google drive and share with support@verificient.com
• Email us with the drive link to support@verificient.com

If you are having any issues while doing so please reach out us via email or contact us using our chat option or call option

To start an Instant chat go to https://proctortrack.com/support then click on Blue icon at the bottom right corner of the screen, type in your details along with your issue. 

To reach us via call dial  +1 (844) 753-2020