If you cannot advance past the download screen one of the following reasons could be the problem.
1. Did you download the app? The app should be downloaded automatically as soon you reach the Download page. If it doesn't, then you need to click on the link "here" to download it manually.
2. Did you run the application? Normally, the download will be placed in your "Downloads" folder or on your desktop by default. If having trouble finding the application, you can search in both of these places. If you downloaded the application in Chrome, an icon will appear in the bottom left of your browser. If you downloaded the application in Firefox or Safari, an icon will appear on the top right. Click on the Run button to launch the app.
3. Did you run the app, but nothing is appearing to happen?
On Windows - The best way to check if the application is running Windows is to check in your system check tray (usually in the bottom right of your screen). If the application is running, the blue diamond shaped icon for Proctortrack should appear here.
On Mac - The best way to check if the application is running on Mac is to check on the menu bar in the top right of you screen. If the application is running, the blue diamond shaped icon for Proctortrack should appear here.
If the app is not running after double clicking on the icon in your downloads folder, we recommend checking your anti-virus settings. It's possible your anti-virus software could be preventing the application from running. You can also check to make sure your computer has administrative privileges and allows you to run applications in general.
4. The application is definitely running, but it is stuck after launching the application as below.
Make sure that the Download page is open
Then Close the application by Right clicking on the blue diamond shaped icon for Proctortrack in the system tray and select the Quit optionand re-run it. OR refreshing the downloads page in the browser should also work.