If you cannot advance past the download screen, it may be for one of the following reasons:


1. Did you download Proctortrack?  Proctortrack should be downloaded automatically as soon you reach the download page. If it isn't, then you need to click on the link that says "here" to download it manually.



2. Did you run Proctortrack?  Normally, the download will be placed in your "Downloads" folder or on your desktop by default. If you're having trouble finding Proctortrack:


If you downloaded the application in Chrome, an icon will appear in the bottom left of your browser. 

If you downloaded the application in Firefox or Safari, an icon will appear on the top right. Click on the "Run" button to launch Proctortrack.



3. Did you run Proctortrack, but nothing is appearing to happen?


On Windows - The best way to check whether Proctortrack is running on Windows is to check in your system check tray (usually in the bottom right of your screen).  If Proctortrack is running, the blue diamond-shaped icon for Proctortrack should appear here.


On Mac - The best way to check whether Proctortrack is running on Mac is to check on the menu bar in the top right of your screen. If Proctortrack is running, the blue diamond-shaped icon for Proctortrack should appear here.


If Proctortrack is still not running after double clicking on the icon in your downloads folder, we recommend checking your anti-virus settings. It's possible your anti-virus software could be preventing the application from running.  You can also check to make sure your computer has administrative privileges and allows you to run applications in general.


4. Proctortrack is definitely running, but it is stuck after launching the application as below.



Make sure that the Download page is open.


Then Close proctortrack by right-clicking on the blue diamond-shaped icon for Proctortrack in the system tray and select "Quit" before re-running it. 


OR - Refreshing the downloads page in the browser should also work.