Proctortrack Window Appears Off-Center or Cropped During Exam

If the Proctortrack application window isn't fully visible, appears off-center, or you notice portions of your desktop background during an exam, this may prevent you from taking the test properly. The issue can typically be resolved by adjusting display settings or disabling certain system features.

Follow the steps below based on your operating system.

For Windows Users

Step 1: Check Display Scaling

  • Right-click the desktop and select Display Settings.

  • Under Scale and layout, ensure scaling is set to 100% (Recommended).

Step 2: Disconnect External Monitors

If your system is connected to more than one display, disconnect all external monitors. Proctortrack supports only a single screen in most test configurations.

Step 3: Enter Full-Screen Mode

Press F11 or Fn + F11 to switch Proctortrack to full-screen.

Step 4: Disable Zoom or Accessibility Features

  • Open Settings > Ease of Access > Magnifier.

  • Make sure the magnifier is turned off.

Step 5: Reinstall Proctortrack

  • Uninstall any previously installed version of the Proctortrack app.

  • Delete any remaining folders related to Proctortrack.

  • Visit your test portal, click Go to Test, and download the latest version.

Step 6: Restart Your Device

Restart your computer to apply the changes before launching Proctortrack again.

For macOS Users

Step 1: Check Screen Resolution

  • Go to System Settings > Displays.

  • Set the resolution to Default for display or manually select 1920x1080.

Step 2: Disconnect External Displays

Ensure that only one display is active. Disconnect or disable extended screens.

Step 3: Enter Full-Screen Mode

Press Control + Command + F to toggle full-screen mode.

Step 4: Disable Accessibility Zoom

  • Open System Settings > Accessibility > Zoom.

  • Turn off all zoom options.

Step 5: Disable Stage Manager

Stage Manager may interfere with window positioning.

  • Go to System Settings > Desktop & Dock.

  • Scroll to Stage Manager and turn it off.

Step 6: Reinstall Proctortrack

  • Delete the existing Proctortrack application.

  • Remove any residual files from Library/Application Support.

  • Visit your test platform, click Go to Test, and install the latest version.

Step 7: Restart Your Mac

Restart your device before re-launching Proctortrack.

Need Additional Help?

If you continue to face display issues after following these steps:

  • Take a screenshot of your full desktop with Proctortrack running.

  • Confirm your operating system version and display settings.

  • Please feel free to contact our support team for additional assistance. visit www.proctortrack.com/support.