Before taking your live exam, completing and verifying your onboarding is essential. Your Onboarding Status is always visible at the top right corner of your Proctortrack student dashboard.

Important: Complete your onboarding at least two days prior to your actual exam date to allow time for processing, approval, and issue resolution. Late onboarding may delay or prevent your exam access.

Refer to the dashboard screenshot below for assistance locating your onboarding status indicator.

After Completing Onboarding

Once you submit your onboarding test:

  • You will receive an onboarding processing email.

  • A final email will either confirm approval or provide instructions if a resubmission is needed.

You can check your onboarding status at any time through your Proctortrack dashboard.

Why Was My Onboarding Profile Not Approved?

Your onboarding profile may fail due to:

  • Missing or incomplete face scan

  • Missing or incomplete ID scan

  • Invalid ID (expired, blurry, or incorrect document)

  • Poor lighting conditions affecting scan clarity

If onboarding fails, you will receive a detailed email outlining the specific issue and steps to resubmit your scan(s).

Onboarding FAQs

What is Proctortrack and why is onboarding necessary?
 Proctortrack is an automated remote proctoring platform. Onboarding ensures your system meets requirements, helps you familiarize yourself with the app, and allows time to resolve issues before your exam.

How does the onboarding process work?
 After receiving your credentials by email, you will complete a system check, face scan, ID scan, and (if required) a room scan as a trial run.

Can I complete onboarding on exam day?
 No. Always complete onboarding 24–48 hours before the exam to avoid delays or ineligibility.

What types of emails will I receive during onboarding?

  • Onboarding invitation

  • Onboarding test submission confirmation

  • Approval or resubmission notification

  • Registration confirmation (3–4 days before exam)

  • Final exam confirmation (12–24 hours before exam)

What if I don’t receive my onboarding email?
 Check your spam or junk folder. If not found, contact Proctortrack Support.

What should I do if my ID scan is not clear?
 Ensure bright lighting, hold the ID steadily, avoid glare, and retake the scan if necessary.

Can I retake my face or ID scan?
 Yes. Follow the on-screen prompts to recapture any incomplete or unclear scans.

Are there specific ID requirements?
 Use a valid, non-expired, government-issued photo ID approved by your institution.

How long is my onboarding valid?
 Typically one year, unless your institution requires onboarding for each new course or semester.

Can I use external devices during onboarding or exams?
 Follow your institution’s guidelines. Unauthorized devices may lead to exam disqualification.

What if technical issues occur during onboarding?
 Contact Proctortrack Support or use the live chat option for immediate assistance.

Helpful Tips for a Smooth Onboarding Experience

  • Complete onboarding early — at least 48 hours before your exam.

  • Use Chrome or the browser recommended by your institution.

  • Choose a quiet, well-lit, and distraction-free space.

  • Use a high-definition webcam.

  • Carefully follow all scan instructions.

For additional assistance, visit www.proctortrack.com/support.