Quick Overview

If your microphone isn't working correctly during Proctortrack exams, the most common causes are:

  • Microphone is muted or disabled

  • Incorrect input device selected

  • Missing privacy permissions

  • Antivirus or security software blocking microphone access

  • Hardware connection issues (for external microphones)

Follow the steps below based on your system.

Windows: Troubleshooting Microphone Issues

1. Check and Adjust Microphone Settings

  • Click the Sound icon in the lower-right taskbar.

  • Select Sounds → open the Recording tab.

  • Confirm your working microphone is set as Default.

  • Open the selected Microphone → switch to the Levels tab.

  • Adjust the microphone level to a higher value and ensure it is not muted.

  • Click OK to save changes.

2. Verify Volume Mixer Settings

  • Right-click the Speaker icon again and open Volume Mixer.

  • Ensure Speakers and System Sounds are turned up and not muted.

3. Allow Microphone Access in Windows Privacy Settings

  • Open Settings → Privacy & Security → Microphone.

  • Ensure Microphone access and Let apps access your microphone are both enabled.

  • Scroll down and ensure Proctortrack (if listed) has access enabled.

4. Check Antivirus or Firewall Settings

Antivirus software can sometimes restrict microphone access.

  • Open your antivirus application.

  • Navigate to Privacy Controls or Device Access settings.

  • Allow microphone access for Proctortrack.

  • Restart your system after adjusting settings.

5. Hardware and Usage Checks

  • External Microphone: Confirm secure connection via USB or audio jack.

  • Built-in Microphone: Test by recording a simple voice memo.

  • Close Other Apps: Ensure applications like Zoom, Teams, or Skype are fully closed before launching Proctortrack.

macOS Sequoia: Troubleshooting Microphone Issues

1. Check and Adjust Sound Input Settings

  • Click the Apple Menu → System Settings.

  • Go to Sound → select the Input tab.

  • Increase Input Volume to maximum.

  • Ensure Use ambient noise reduction is unchecked for more consistent audio input.

2. Allow Microphone Access in Privacy Settings

  • Open System Settings → Privacy & Security → Microphone.

  • Ensure Proctortrack is enabled to access the microphone.

  • If locked, click the Lock Icon, enter your system password, and then make changes.

  • Restart Proctortrack after updating permissions.

3. Check Antivirus or Security Apps

If you use apps like CleanMyMac X, Little Snitch, or Norton:

  • Open the security app.

  • Check for Microphone Access restrictions.

  • Trust or whitelist Proctortrack.

  • Restart your Mac after making changes.

4. Hardware and Usage Checks

  • External Microphone: Ensure it's properly connected via USB or audio input.

  • Built-in Microphone: Test by using the Voice Memos app.

  • Close Other Apps: Applications like FaceTime or Zoom can occupy the microphone. Close them before starting Proctortrack.

Still Having Issues?

If issues persist after following these steps:

  • Install any pending Windows or macOS updates.

  • Fully uninstall and reinstall the Proctortrack application.

  • Restart your device and retry.

If problems continue, contact Proctortrack Support with screenshots or detailed descriptions for faster resolution.

Final Checklist

Step

Windows

macOS Sequoia

Adjust Sound Input Settings

Yes

Yes

Review Privacy Permissions

Yes

Yes

Check Antivirus/Security Settings

Yes

Yes

Test with Voice Recorder/Memos

Yes

Yes

Close Background Apps

Yes

Yes

Restart After Updates

Yes

Yes

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