Quick Overview
If your webcam isn't detected or freezes during Proctortrack, the issue is usually related to:
Outdated webcam drivers
Missing privacy permissions
Antivirus or security software blocking camera access
Hardware connection issues (for external webcams)
Follow the steps below based on your system.
Windows: Troubleshooting Webcam Issues
Update Webcam Drivers
Open Device Manager from the Start menu.
Expand Cameras or Imaging Devices.
Right-click your webcam and select Update Driver.
Choose Browse my computer for drivers → Let me pick from a list.
Ensure Show compatible hardware is selected, then choose USB Video Device.
Complete the installation and restart your PC.
If Windows says your drivers are up to date, manually selecting "USB Video Device" can still resolve issues.
Allow Camera Access in Windows Settings
Open Settings → Privacy & Security → Camera.
Ensure Camera access and Let apps access your camera are both enabled.
Scroll down to ensure Proctortrack (if listed) is allowed.
Check Antivirus or Firewall Settings
Some antivirus software (e.g., Norton, McAfee, Bitdefender) may block camera access.
Open your antivirus settings.
Look for Webcam Protection, Privacy Settings, or App Permissions.
Allow or whitelist Proctortrack.
Restart the application after making changes.
If unsure, you may temporarily disable Webcam Protection (only for testing).
Hardware and Usage Checks
External Webcam: Ensure it’s securely connected. Try different USB ports.
Test Webcam: Visit onlinemictest.com/webcam-test using Chrome or Firefox.
Close Other Apps: Applications like Skype, Zoom, or Teams may occupy the webcam. Ensure they are closed before launching Proctortrack.
Run as Administrator: Right-click the Proctortrack icon and select Run as Administrator if you experience a "No Webcam Found" error.
macOS Sequoia: Troubleshooting Webcam Issues
Grant Camera Permissions
Click the Apple menu → System Settings.
Go to Privacy & Security → Camera.
Ensure Proctortrack has camera access.
Restart the application if you update permissions.
Check Antivirus or Security Apps on macOS
Security apps like CleanMyMac X, Norton, or Little Snitch can block webcam access.
Open the security application.
Check Camera Access, Privacy Controls, or System Monitoring settings.
Allow or trust Proctortrack.
Restart your Mac and Proctortrack afterward.
Hardware and Usage Checks
External Webcam: Verify that it is properly connected to your Mac via USB or Thunderbolt.
Test Webcam: Visit onlinemictest.com/webcam-test using Safari or Chrome.
Close Other Apps: Make sure apps like FaceTime, Zoom, or Photo Booth are closed before launching Proctortrack.
Still Having Issues?
If you have followed all steps but still face issues:
Run any available macOS Software Updates or Windows Updates.
Fully uninstall and reinstall the Proctortrack application.
Restart your system and try again.
If the issue persists, please contact Proctortrack Support with screenshots or detailed error descriptions for faster assistance.
Final Checklist
Need Further Help?
Reach out to Proctortrack Support anytime. We're here to assist you.