If you are interrupted during a proctored exam on a hosted platform, you can easily resume your test by following the steps below.
Step 1: Confirm Monitoring Status
First, ensure that the Proctortrack app is still active and monitoring your current test session.
Step 2: Return to the Hosted Testing Site
Navigate to the hosted testing website based on your region:
United States: https://testing.verificient.com/
Australia: https://au-testing.verificient.com/
Click on Go To Test List to access your available exams.
Step 3: Locate and Resume Your Test
Find your exam in the Quiz List.
Click on Go to Test next to the correct quiz.
A pop-up window titled Resume Test Session will appear. Click Resume to proceed.
Step 4: Launch and Continue Your Test
After resuming, you will be redirected to the exam page.
Click Launch Test and continue with your exam.
Blank Test Page or Missing Questions
If you encounter a blank test page or do not see any questions after starting proctoring, it could indicate a connectivity or browser-related issue. Here’s what to do:
1. Verify Proctortrack is Running
If an error message indicates that Proctortrack is not running:
Complete the DNS Troubleshooting Steps.
2. Check Your Browser
If the test page loads initially but then disappears:
Ensure you are using an updated version of your browser (Chrome is recommended).
If the test window closed accidentally, check your browser history to locate and reopen the test page.
There is also a chance the test page may already be open in:
Another browser window
Another tab within your current browser
Check carefully before proceeding.
Need Help?
If the issue persists after following the steps above:
Contact the Proctortrack Support Team via phone: ? 1 (844) 966-1155
Or initiate a live chat from the support page.