Overview
If you’re having trouble downloading the Proctortrack application, it could be due to network restrictions, system settings, or device limitations. This guide outlines the most common causes and how to resolve them.
Possible Reasons and Solutions
1. Network or Firewall Restrictions
Some corporate, university, or work-managed networks may block third-party application downloads.
Solution:
Connect to a personal, unrestricted home Wi-Fi or mobile hotspot.
Avoid using VPNs or proxy connections during the download process.
2. Antivirus or Security Software Blocking the Download
Certain antivirus or endpoint protection programs may mistakenly identify the Proctortrack installer as an unfamiliar file.
Solution:
Temporarily disable your antivirus software or add Proctortrack’s download link to your antivirus’ allowed list.
Resume the download after adjustments.
3. Browser or Download Settings
Your browser’s security settings may prevent executable files from downloading, especially in private/incognito modes or if pop-ups or downloads are restricted.
Solution:
Use Google Chrome (recommended).
Disable any active pop-up blockers for the Proctortrack download page.
Ensure download permissions are enabled in your browser settings.
4. Limited System Permissions
Some managed or restricted user accounts may prevent application downloads and installations.
Solution:
Use a system administrator account to download and install the app.
Or request necessary permissions from your IT department.
5. Unsupported Operating System
Proctortrack requires a supported version of Windows or macOS to function properly.
Solution:
Check your operating system version against Proctortrack’s system requirements.
If outdated, update your OS to the latest supported version.
6. Interrupted or Incomplete Download
An unstable internet connection or a session timeout can cause download interruptions.
Solution:
Restart your internet connection.
Clear your browser’s cache and retry the download.
7. Mobile Devices Not Supported
Proctortrack desktop application is designed exclusively for use on Windows and macOS systems.
Solution:
Attempt the download on a compatible laptop or desktop computer.
9. Insufficient Storage Space
Limited available disk space may prevent the installer file from saving to your system.
Solution:
Check your available storage and free up space if needed before reattempting the download.
Need Further Assistance?
If you continue to experience issues after trying these steps, our support team is available to help:
Live Chat Support:
Visit proctortrack.com/support and click the chat icon at the bottom-right corner.
Phone Support:
+1 (844) 753-2020