The ID scan step confirms your identity using a valid, government-issued photo ID.
✅ Tips for a Successful ID Scan:
Use a valid, institution-approved photo ID
Hold the ID steadily within the on-screen outline
Make sure all text and your photo are clearly visible
Avoid covering any part of the ID with your fingers
Use the Rotate ID Outline button if needed to align your ID properly
Pro Tip: If the text appears blurry, slowly move the ID closer to the webcam until it becomes sharp and readable.
⚠️ Common Reasons for ID Scan Failure:
Blurry or low-light images
Text or photo blocked by fingers
ID held too far from the webcam
Expired or unapproved ID
✅You can retake your ID scan as many times as needed to ensure clarity before submitting.
⚠️If your ID has expired, please obtain a current, valid ID before proceeding with onboarding. Contact your institution for guidance on acceptable forms of identification and to explore alternative options.
⚠️Here are some INVALID SCANS:
1. Bad lighting
2. Text covered with fingers and text illegible
3. ID held it too far
4. Hands are shaky, so the photo might come out blurry
✅VALID SCANS
