Support

Table of Contents

1. About Proctortrack

2. Onboarding status

3. System Requirements

4. Taking an exam with Proctortrack

5. Download Proctortrack and ExamBrowser

6. Face Scan

7. ID Scan

8. Start Proctoring

9. Room Scan

10. Copy Password

11. End Proctoring

12. Tech Support

1. About Proctortrack

What is Proctortrack?

Proctortrack is the world’s first and most advanced remote proctoring software designed with students’ privacy in mind. Using a combination of AI and human review, Proctortrack ensures that no misconduct occurs.

How does it work?

Proctortrack records your exam, processes it, and sends the data for human review to ensure no misconduct. Then, it’s delivered to your instructor or institution official for final approval. AI won’t make decisions; a real person will.

Why Onboarding?

The process to complete your Onboarding Test mimics the actual exam and you can find the step-by-step guide below. Major steps are highlighted on the right. It is important that you onboard as soon as possible to ensure you have enough time to fix any problems with your computer or onboarding profile well before your first assessment. You can find the onboarding assessment in the Proctortrack Dashboard.

2. How to check the Onboarding status?

Once your data is processed, the results will be shown on the Proctortrack Dashboard and you will receive an email from noreply@verificient.com. If onboarding is rejected, the email will include details of why the onboarding test was not accepted and advise you to retake the onboarding test.

If you fail your onboarding assessment profile you will receive an email from no-reply@verificient.com notifying you that your onboarding assessment profile has been rejected. You can also check your onboarding status in the Proctortrack Dashboard.

Common reasons for failing onboarding are:

• Invalid photo ID

• Name was not legible in ID 3

• Name did not match with ID

• Photo ID scan not captured

• Invalid facial scan

• Facial scan not captured

• Improper room lighting Please note that your ID should match with the name registered for the exam.

3. What do I need to take an exam using Proctortrack?

Manage your browser

To prevent any technical issues, make sure 3rd party cookies are enabled and JavaScript is enabled before starting the test. It is considered best practice to check these settings in both your primary (Google Chrome) and secondary back-up (Firefox) browsers.

Manage third-party cookies

> Open Chrome on your computer.

> Click the Chrome menu icon (three dots in the upper right)

> Navigate to "Privacy and Security,

> Select "Third-party cookies.

> Choose the option to allow third-party cookies.

Enable JavaScript

> Open Chrome on your computer.

> Click Settings.

> Click Privacy and Security.

> Click Site settings.

> Click JavaScript.

> Select Sites can use Javascript.

4. Taking an Exam with Proctortrack

Login to your D2L Brightspace student account with your credentials and click on ‘Log In.’

Once you login, click on the “View All Courses” option or select the desired course.

Once you’ve opened the desired course, click on the “Proctortrack” option to open the student dashboard.

the Click on ‘Go to Test’ button for the Onboarding quiz, and the ‘Schedule’ button for scheduling your exam.

Select your preferred date from the calendar option and choose your preferred time slot to schedule your exam. Then click on the ‘Click to Schedule’ button.

On the actual exam date, follow the same steps and click on ‘Go To Test’ button to take the exam.

To reschedule the exam date, click on the ‘Reschedule’ button. To cancel, click on ‘Cancel This Event’.

5. Download Proctortrack and ExamBrowser

It will ask you to Download Proctortrack. Please click on the ‘DOWNLOAD PROCTORTRACK’ button to download the application. Once downloaded please install the application and open the Proctortrack ExamBrowser. You can copy the LMS URL by clicking on the copy icon shown below. Then paste it into the Proctortrack ExamBrowser, enter your credentials and proceed to take the exam.

Upon opening the Proctortrack ExamBrowser, enter the D2L Brightspace URL into the address bar and click Enter.

After opening the D2L Brightspace URL in the ExamBrowser, please login back to your student account.

Once logged in, please select the desired course and then Click on the Proctortrack option.

Click on the ‘Go To Test’ button next to your desired exam and read through the exam guidelines.

Scroll down to go through and understand the guidelines for a proper testing environment. After getting familiar with all the guidelines, check the box (at the bottom) labeled “I have read, understand and will adhere to the required environment guidelines.” Then click “Go To Next Step” button.

This is the connection page. The Proctortrack application will launch automatically and will connect to our secured servers.

If it’s taking longer than 10 seconds to initiate the app, follow the instructions displayed on the screen.

You will be redirected to the “Agreement to Policies”. Please read the agreement policies, check the box below, and then click on “I agree”.

A 7-point System Check will automatically run to verify that the system is ready.

Once the System Check is successfully conducted, click “CONTINUE” to start your onboarding. Follow the prompts till you reach the Face and ID scan.

You will be prompted to verify your identity. Ensure to read the information provided on the screen, then click on Continue to proceed.

6. Face Scan

You will now be prompted to complete a Face Scan. Click ‘Start Scan’ and follow the instructions displayed on the page to ensure a proper face scan is captured.

If the face scan is blurry click on ‘Retake’ to capture again. Once the face scan is captured click on ‘Next’ to proceed.

7. ID Scan

You will now be prompted to complete the ID Scan. Make sure to fit the ID within the frame in the correct alignment and hold it steady to ensure the test in your final ID scan is readable. Click ‘Start Scan’ to proceed.

If the ID scan is blurry click on ‘Retake’ to capture again. Once the ID scan is captured click on ‘Next’ to proceed.

8. Start Proctoring

Test Guidelines

The Test Guidelines window displays rules and what you can do during the exam. Make sure to read them before clicking "START PROCTORING" to start being watched during your test.

9. Room Scan

You will now be required to conduct a room scan with your laptop. Please click on ‘Start Scan’ and slowly move your webcam for a 360-degree view of the room, areas under your monitor, laptop, keyboard, desk and behind the area. Once you're finished, click 'Stop Scan’ to review the room scan.

If the room scan is blurry click on ‘Retake’ to capture again. Once the room scan is captured click on ‘Next’ to proceed.

10. Copy Password

If your exam is restricted by a password, there will be a pop up to copy the password. You should be able to copy it by clicking on the ‘Copy Code/Password’ button, or by clicking on the ‘Exam Password’ button on top of your video feed as shown below. Copy the password and paste it in the Quiz password and then click on ‘Start Quiz’.

A Live Proctor shall contact you in case of any issues or test-based requirements via the chat window. You can ask questions or reply back to the Proctor using this option.

11. End Proctoring

After finishing and submitting your exam, click the "END PROCTORING" button on top of the page or click on the “END” button inside the video window to conclude the monitoring session. This action will initiate the upload of your exam data

12. Tech Support

Need Help?

Open a ticket, or contact our support team by live-chat, phone, or email. Our team is available 24 x 7 x 365.

1. Phone :

+1(844) 753-2020, Call us anytime

to speak with our Support team

2. Submit a support ticket at

www.proctortrack.com/support

3. Chat :

Need help? Let’s Chat! Use this option

from the bottom right corner.

4. FAQ :

Click here for Frequently asked

questions

5. Support@verificient.com

Tell us your concern we’ll be right

with you