Q: Why is Proctortrack blocking certain applications during my exam?
Proctortrack ensures a secure exam environment by preventing unauthorised applications from running. If you receive a message about restricted apps, you’ll need to close them manually.
Proctortrack screenshot with the list of blacklisted applications
Q: How do I close restricted applications on Windows?
To close an application on a Windows system:
Press Ctrl + Shift + Esc to open Task Manager.
Under the Processes tab, locate the application you need to close.
Select the application and click End Task at the bottom right.
If the app does not appear under Processes, check the Details tab.
Task Manager screenshot with an application selected and the End Task button highlighted.
If the application remains open, go to the ‘Details’ tab, search for the application name, right-click & select ‘End Process Tree’.
Q: How do I close restricted applications on a Mac?
To force close an application on macOS:
Open Activity Monitor using Spotlight Search (Command ⌘ + Space) or navigate to Applications > Utilities > Activity Monitor.
Locate the application under CPU, Memory, Energy, Disk, or Network tabs, or use the search bar.
Select the application and click the Stop ("X") button in the top-left corner.
In the pop-up dialog, select Force Quit.
Activity Monitor screenshot with an application selected and the "X" button highlighted.
The application should now be closed.
Q: What if I cannot close the restricted application?
If you are unable to close an application, it may be due to system restrictions. This can occur if:
You do not have administrative privileges.
The device is managed by an organization with security policies in place.
Possible Solutions:
Restart your computer and try again.
Log in with an administrator account if available.
Contact your IT support team to close the restricted application if using a corporate device.
Use a personal, unrestricted computer if possible.
If you believe the application is an essential system process and should not be restricted, reach out to Proctortrack Support for further assistance.
Final Notes
Ensure your system meets Proctortrack’s technical requirements before starting an exam.
Keep your OS and applications updated for a smoother experience.
If issues persist, reach out to Proctortrack Support for troubleshooting.