Removing Restrictions on Windows Devices:
Learners using a Windows device should follow the instructions below to grant Proctortrack access to monitor and record the test session without any issues. Please make sure that the settings below are enabled.
1. Click on the Connect button after downloading the Proctortrack app for the first time. In the event you are not directed to the system check page, please follow these steps to remove any setting restrictions
a. If you have any privacy setting restrictions, Proctortrack will not connect automatically. In that case, please follow the instructions below to complete the required privacy settings.
b. Select Start > Settings > Privacy > Camera. When prompted to Allow access to the camera on this device, select Change and make sure Camera access for this device is turned on
c. Select Start > Settings > Privacy > Microphone. When prompted to Allow access to the microphone on this device, select Change and make sure microphone access for this device is turned on.
Mac Device Permissions.-
Learners using a Mac device should follow the instructions below to grant Proctortrack and the Exam browser access to monitor and record the test session without any issues. Please make sure that the settings below are enabled.
a. If you have any privacy setting restrictions, you will be directed to the Security and Privacy window automatically. When directed click on the button Click Here Once You Are Done With Above Changes.
b. Go to System Preference --> Security and Privacy -> Privacy tab --> Select the Proctortrack check box for following options.
Note: For Mac Users: Once you have enabled the permission checks, the Proctortrack application will be in the system check phase. If not, please close the application and try launching again If you are still experiencing issues with the Proctortrack application, please contact Proctortrack support for assistance at 1(844) 966-1155
Troubleshooting -