Support

Proctortrack Support- 

If you encounter a technical program, you can ask the proctor for help. You will be able to

communicate with the proctor via chat at any time during your exam. If the proctor is unable to help

you resolve the technical issue, you will be directed to contact the Proctortrack technical support line

via live chat, phone, or email.

• For live chat visit the support page (recommended)

• Or call the dedicated Proctortrack technical support line for Humber learners: 1(844) 966-1155

Telephone Support Hours

Monday to Friday – 8 am to 9 pm EST

Saturday to Sunday – 8 am to 7 pm EST

Minimum System Requirements for Mac and PC Devices-

Additional Requirements for Mac OS and Windows OS-

Note: Please click here to view detailed technical requirements. 

Steps to Follow on the Day of Your Exam-

1. log in to your Proctortrack account using your Proctortrack username and password at

https://ca-testing.verificient.com on the day of your exam.

a. Ensure your workstation is clean and distraction-free.

b. During the exam session, you must be in the proctor’s view at all times.

c. Learners will not be able to start the exam prior to the scheduled time slot.

2. Click on Go to Test under the scheduled exams. 

3. Click on Go to Test once the button is active at the scheduled time of the exam.
 

4. To contact the Proctortrack support team at any time, use the chat widget on the bottom right corner of the page.

5. Follow the same steps from the Onboarding Exam. 

a. Scroll down and read the information provided under the Let’s Get Started guidelines. 

b. Checkmark the box at the bottom of the page to agree to the terms.

c. Follow the instructions presented on the screen. (See image below) 

Step 1: Open the App and click on Connect to Proctortrack button. 

Step 2: Click anywhere on the app screen to proceed further. 

If you do not have the app and wish to download then: 

Step 1: Click on the Download Proctortrack Button.

 d. If it’s taking longer than 10 seconds to initiate the app, follow the instructions displayed on the screen 

Step 1: Go back to the browser (you can drag the app on the side). 

Step 2: Click on the Connect to Proctor button. 

Step 3: Come back here and click anywhere inside the app. 


e. Read over the Agreement to Policy and checkmark the box to confirm your consent only after you have read the information. Click on I agree to proceed.

f. Your device will now Complete a system check.

g. After the system check you are ready for the Atual exam. Click on Continue to proceed.

h. You will be prompted to verify your identity. Ensure to read the information provided on the screen, then click on Continue to proceed. 

I. You will now be prompted to complete a Face Scan. 

• Click Scan and follow the instructions displayed on the page to ensure a proper face scan is captured.

 • Once the face scan is captured click on Next to proceed. If the face scan is blurry click on Retake to capture again.

J. You will now be prompted to complete an ID Scan: 

• Position your ID and ensure that the reflection of light is not hiding the text. 

• Click on Start Scan and hold the ID for 10 seconds. 

• Ensure that the text in your final ID scan is readable. 

• Provincial health cards are not accepted.

• Click on Next once you complete your ID scan to proceed.


K. You will then be prompted to complete a room scan. Follow the instructions displayed on the screen to capture a correct scan. 

• Click on Start Scan to begin.

• Click on Next once your room scan has been captured.

 Note- It can take 30-45 minutes to complete the process of identity verification and to secure the testing environment.

6. Once you complete your room scan the proctor will then approve or decline it. Please allow a few minutes for this process as it will take time.  


7. Click on Start Proctoring. 

a. The page will direct you to a list of rules and guidelines of what is allowed for the duration of the exam. 

8. Proctoring has now begun. 

a. A Live Proctor will be available during the session and can assist via the chat window on the bottom-right of the screen. 

b. A blue border will be placed around the screen as a reminder that live proctoring is now in session. 

c. The page will now be redirected to the Learner Portal. 

d. Learners are advised to take a washroom break at this point of the exam set-up process. Please inform the proctor via the chatbox before and after you take the washroom break. 

Note: Once the exam has started, no washroom breaks will be permitted, except for pre-approved accommodations. Any unapproved breaks taken during the exam will lead to your exam being terminated immediately.

9. Login using your Learner ID (X*******) and Password. If you are experiencing issues logging into the learner portal (only), contact Humber technical support at 416-675-5025, option 4. Please notify the proctor through the chatbox before calling technical support.  

10. Select the My Enrollment History menu on the left-hand side of the screen. 

a. Click on the enrolled tab. 

b. Click on the appropriate exam link from the list shown. 


11. You will be directed to the Exam access page. 

       Course Exam 

a. Select Click here to access the exam link. 

b. Learner writing a course exam skip to step 12

Simulation Session Assessment 

c. Select Click here to access the simulation session link.


d. Select the Start icon. 

e. Click on the exam icon.

12. Click the Current tab to access the exam link. a. Click on the appropriate link within the list shown. Further instructions will be provided on the screen

13. The Start Exam button at the bottom of the screen will be inactive (greyed out) until the exam is unlocked. 

14. Review the on-screen instructions carefully. a. Take a few minutes to view the tour of the exam system by clicking the Take aTour button at the bottom of the screen

15. When you are ready to begin, please notify the proctor through the chatbox. 

16. Please wait while the proctor confirms that your exam is unlocked.

17. Once the Start Exam button turns GREEN; you may click it to begin the exam. 

18. After you have attempted all the exam questions, you will be presented with a summary page for review. 

a. Review the questions (including any questions bookmarked).

19. Submit the exam by clicking the SUBMIT button on the screen. a. Once you have submitted your exam, NO FURTHER CHANGES to your answers will be permitted. 


20. Select close to and proceed to end the proctoring.

21. Click the END button on any of the three options shown below after submitting the exam, to end the proctoring manually.

22. A pop-up will appear, proceed and click on End.

23. The Actual exam will begin to upload do not quit the app.

24. Once the upload is complete proceed to click on Quit App to close and save the application or, select Uninstall to remove Proctortrack from the desktop.