1. Login to your student account again and go to the Proctortrack Dashboard.  The ‘Go To Test’ button shall become active at the Exam’s scheduled start time. 

Attempting a Live Proctored Exam 

1.  Click on the ‘Go To test’ button once the scheduled time is confirmed and the exam is open. 

2. This is the best practices page. Scroll down to go through the ‘Let’s Get Started’ section, to understand the guidelines for a proper testing environment.

3. Scroll down further to find the ‘General Guidelines’ section. These are generic exam guidelines for the test-takers understanding.

4. Scroll down further to find the ‘Instructor’s Guidelines for the Current Test’ section. These are exam guidelines on what is allowed and not allowed based on the configuration for this exam.

 5. After getting familiar with all the guidelines, check the box (at the bottom) labeled ‘I have read, understand and will adhere to the required environment guidelines’ & Click on  ‘Go To Next Step’. 

6. This is the Download page. Proctortrack will attempt to automatically start the download.  or, If the App was downloaded during any previous exams/tests, the download page will detect the downloaded app and bring forward a pop-up window to click on 'Open Proctortrack' to launch the application. or,  click on download the Proctortrack app manually.

7. Once you click on the ‘Download Proctortrack’ button the Proctortrack app will start downloading.

8. Open the Proctortrack.zip/Proctortrack.exe file that downloads. 

9. The Proctortrack app will install when launched for the first time on a computer. Click on ‘Yes’ to proceed.

10. Click on the ‘Next’ button to proceed with the installation.

11. The Proctortrack App will launch once the installation is complete.

Using Proctortrack for Live Proctoring 

1. If it’s taking longer than 10 seconds to initiate the app, follow the instructions displayed on the screen.

Step 1: Go back to the browser (you can drag the app on the side).

Step 2: Click on the Connect to Proctortrack button.

Step 3: Come back here and click anywhere inside the app.

2. Read over the Agreement to Policy and checkmark the box to confirm your consent only after you have read the information. Click on I agree to proceed.

3. Your device will now complete a system check. if you are using a windows device, you may come across a firewall pop-up on your screen. Select allow access to continue with the app. 

4. After the system check you are ready for the onboarding exam. Click on Continue to proceed.

5. You will be prompted to verify your identity. Ensure to read the information provided on the screen, then click on Continue to proceed.

6.  You will now be prompted to complete a Face Scan

  • Click Scan and follow the instructions displayed on the page to ensure a proper face scan is captured.

  • Once the face scan is captured click on Next to proceed. If the face scan is blurry click on Retake to capture again.

7. You will now be prompted to complete an ID Scan:

  • Position your ID and ensure that the reflection of light is not hiding the text.

  • Click on Start Scan and hold the ID for 10 seconds.

  • Ensure that the text in your final ID scan is readable.

  • Provincial health cards are not accepted. Please review Appendix F for approved Government issued ID.

  • Click on Next once you complete your ID scan to proceed.

 8.  Click on Next. The page will list a set of rules and guidelines of what is allowed for the duration of the exam. Scroll down the page to read over the information provided.


9. You will be prompted to complete a room scan. Follow the instructions displayed on the screen to capture a correct scan.

10.  At this stage learners will use their mobile devices and scan the bar code to complete a room scan. Please

ensure you have the proctortrack mobile app downloaded.

phone or visit the App Store or Google Play Store.

11. Launch the Proctortrack mobile app and scan the QR code using the mobile app. Follow the mobile app

directions (shown below) to produce a 360-degree scan of your room. Once completed successfully the

page will automatically forward to the next step.

  • On your mobile device proceed to read the agreement policy checkmark the box and click Next to proceed. You may have to adjust the permission settings on the app. Simply enable the permission settings to proceed.

  • The app will proceed to complete a system check on your mobile device and select Start to begin.

  • Select Ok after the system check to proceed with the room scan.

12.  Follow the instructions presented on your mobile.

  • Record a 360-degree 20-second-long video of your room including left, right, and behind you. setup 

  • Record a 10 – second-long video including your desk, set up, monitor (front), and monitor, (back).

13.  You can retake your room scan if needed. Once your room scan is completed select Next to proceed and

your test will start on your monitor.

14. a.  Plug in your phone if it's less than 80% charged into a power source and position it in the landscape, selfie mode next to you. Make sure that you and your monitor are within the phone camera view just like in the image below.

  • When you are done, return to the desktop app and click the button Confirm & Start Proctoring and, on your mobile, proceed to click on Start.

  • On the desktop app if you are curious to learn about how Proctortrack protects your data you can proceed to select “Click Here”.

14. b. Monitoring is now active on the mobile device.

15.a. Proctoring has now begun. A blue border will be placed around the screen to remind that Proctortrack is now in session.  You may hide the video window by clicking on the “Hide” button if it is distracting.  

 The Event ID required to begin the assessment will be provided by the Live Proctor via the chat window on the bottom-left of the screen. 

15. b. At any point, if the mobile app quits or there is an issue with the mobile app. To continue with the session, click on the QR code button on the top border of the desktop app, and then scan the QR code again using the Proctortrack mobile app. Click on ‘Return to Exam’ to continue.

16. Continue with the instructions and steps on the ‘Criteria Assessment Center’ platform.  Please attempt the test you normally would in a testing center environment.  


Remember to ‘Submit’ the assessment once it is complete.  Once you submit the assessment, click the 'End' button on the top-right corner to end the proctoring. 

17.  Check the box next to 'Yes, I have completed and submitted my exam.' Finally, click 'End'. 

18.  The session data will be automatically uploaded to Proctortrack. 

18. The test/assessment session is complete! Either button seen here will close Proctortrack. Proctortrack will have to be run before each proctoring-enabled test/assessment. Click ' QUIT APP' to save the application for use with later tests/assessments,  or click 'Uninstall' to remove Proctortrack from the current machine. Keep in mind 

that an opportunity to download Proctortrack  will be given before each proctoring-enabled exam/assessment

You may now End the session on the Proctortrack Mobile App as well.