What is Proctortrack?

Proctortrack is the automatic remote proctoring solution your institution has selected for use during online exams.  More information about Proctortrack’s privacy policies and technologies used can be found on our website.  

How does it work?

The following guide will assist you, the student, in going through the process of taking a proctored exam with Proctortrack.  Remember if you ever had any additional questions, you can call 1-844-753-2020 or go to www.proctortrack.com for additional information and live chat.

Why onboarding?

Often students are unsure if their specific hardware setup will allow them to use Proctortrack.  While a detailed list of supported operating systems and browsers is available on Proctortrack.com, students often prefer to just test their own system themselves.  Keep in mind that Chrome and Firefox are the recommended browser.  While Proctortrack will work in other browsers, the user experience is far superior in Chrome.  

The onboarding process gives students the opportunity to make sure everything is working correctly during low-pressure circumstances.  It also gives students time to make any changes to their system well before the first exam.  
Students can fail onboarding for the following reasons:
Facial scan missing or insufficient
ID scan missing or insufficient
ID scan shows invalid ID
Knuckle scan missing or insufficient
Environment lighting insufficient

If a student fails the onboarding exam, they will receive a notification listing the specific reasons for failure and be asked to retake the onboarding exam.

For students onboarding appears exactly the same as a normal exam, to help familiarize them with the testing environment.  

If you have any questions, please do not hesitate to contact Verificient support:
Proctortrack support: support@verificient.com, 1-844-753-2020

Taking an Exam with Proctortrack: -

1.Log in as a student  on the edX platform with your Username and the corresponding Password before clicking  “Sign in.”

2. a) Upon login, from the list of courses visible on this page, choose the desired course by clicking on the “View Course” button for that course.

2. b)  Once logged in,  you may go through the “About Proctortrack” and “How to take an exam using Proctortrack” links under the Proctortrack menu, to learn more about the Proctortrack Apps and Process.

2. c)  You may also click on the Proctortrack Support” link for information on how to contact our support team which is available for you.

3. Look for the Proctortrack drop down menu and click on the “Proctortrack Dashboard” link. Click on “Launching Proctortrack Dashboard”

4. a) This is the Proctortrack Student Dashboard. As seen below, it shows the Onboarding status. The Actual tests cannot be attempted unless the Onboarding profile is approved. Onboarding profile can be created by attempting the Onboarding test. The Onboarding test is a sample test.

Every Test-taker needs to have an approved Onboarding Profile, before attempting any actual Tests.

4. b) On the Proctortrack Student Dashboard, you have the list of the test below. Click on the “Go to Test” button for the test you would like to attempt. Here we will first attempt the Onboarding test.

The Process for attempting the actual tests is the same as the Onboarding test.

5. Read the “How it works” tab on the top, to further understand the steps required. Click the “Next” button to scroll through the steps.

6. Scroll down to go through the“Let’s Get Started” section, to understand the guidelines for a proper testing environment.

7. Scroll down further to find the “General Guidelines” section. These are generic exam guidelines for the test-taker’s understanding.

8. After getting familiar with all the guidelines, check the box (at the bottom) labeled “I have read, understand and will adhere to the required environment guidelines.” Click Go To Next Step.

9. a) This is the Download page. Proctortrack will attempt to automatically start the download. If it doesn’t, click here” to download Proctortrack manually.

        If the App was downloaded during any previous exams/tests, the download page will detect the downloaded app and bring forward a pop-up window to click on “open Proctortrack” to launch the application.

9. b) Open the Proctortrack.zip/Proctortrack.exe file that downloads.

10. Finally, launch Proctortrack from your downloads folder to continue.

Using Proctortrack: -

1.  Once Proctortrack has launched, check the box labeled “I agree to the terms and conditions.

2.  The system check will run to verify that the system is ready.

3. ake sure to fill the frame before clicking “SCAN”. After that, follow the on-screen prompts.

4. If dissatisfied with the scans, click “RE-SCAN” to rewrite them by taking new ones. Otherwise, click “CONFIRM” to move on.

5. a) For the ID scan, please go through the instructions for a valid photo ID scan and click “NEXT.”

5. b) For the ID scan, hold a valid photo ID (Driver’s License or Student ID) up to the camera and click “SCAN”.

6. Make sure to fit the ID within the frame and hold it steady so that it’s clear. Click “RE-SCAN” as many times as needed or click “CONFIRM” to proceed..

7.  For the knuckle scan, choose to scan your “Left Hand” or your“RightHand”. Hold the back of the selected hand up to the webcam and try to fit it within the frame. Click “SCAN”.

8. Once the scan is complete, click “RE-SCAN” if the scan is too blurry. Otherwise, click “CONFIRM” to complete the identification process.

9.  This Step shows the Proctoring or monitoring configurations and instructions on what is allowed during the exam. Click “I AGREE, LET’S BEGIN” to continue.

10.  Proctoring has now begun. A blue border will be placed around the screen as a reminder that Proctortrack is now in session. You can also see the video window in the right side bottom corner. You may now proceed to answer and submit your answers on the edX platform.

11.  Once you have answered all the questions and clicked Submit for each of the questions, Close the proctoring session. Click the “END” button in the top right corner.

12.  Check the box next to “Yes, I have completed and submitted my test”. Finally, click “END” to end proctoring.

13. The session data will be automatically uploaded to Proctortrack's servers.

14. The test session is complete! Either button seen here will close Proctortrack. Click “QUIT APP” to save Proctortrack for use with later tests and click “UNINSTALL” to remove Proctortrack from your computer. Keep in mind that an opportunity to download Proctortrack will be given before each proctoring-enabled test. Proctortrack will have to be run before each proctoring-enabled test.

Once you have completed the Onboarding quiz, you may check the status on the Proctortrack Dashboard:

1. Once the Onboarding is submitted, and is under processing it shows on the Proctortrack Dashboard as below.

2. Once the Onboarding is passed, the status on the Proctortrack Dashboard indicates the same. The Student will be able to take the Actual tests (the tests become active) once their Onboarding is passed.

3. Students can view their Onboarding scans data under the “Onboarding” tab. They can click the “arrow” to scroll through the Face, ID and Knuckle scan. The Onboarding tab clearly shows the date of the Onboarding as well as the Expiration date (each profile is valid for 1 year). The Students also have the option to take the Onboarding by clicking on the “Retake Onboarding Test” link.

4. To attempt any actual tests, the students are required to click on the “Go To Test” button for that particular test. The steps after that are the same as shown above (step 5 onwards).