Using Proctortrack in Canvas
Subject to change every semester, please do not publish outside of LMS.
Table of Contents
What are the technical requirements for Proctortrack?
How do I take a test using Proctortrack?
Using Proctortrack
What is Proctortrack?
Proctortrack is the automatic remote proctoring solution your institution has selected for use during online exams. More information about Proctortrack’s privacy policies and technologies used can be found on our website.
How does it work?
The following guide will assist you, the student, in going through the process of taking a proctored exam with Proctortrack. If you have additional questions, you can call 1 (844) 753-2020 or go to www.proctortrack.com for additional information and live chat.
Why Onboarding?
Often students are unsure whether their specific hardware setup will allow them to use Proctortrack. While a detailed list of supported operating systems and browsers is available on Proctortrack.com, students often prefer to test their system themselves. Keep in mind that Chrome and Firefox are the recommended browsers. While Proctortrack will work in other browsers, the user experience is far superior in Chrome.
The onboarding process gives students the opportunity to make sure everything is working correctly during low-pressure circumstances. It also gives students time to make any changes to their system well before the first exam.
Students can fail onboarding for the following reasons:
Missing or insufficient facial scan.
Missing or insufficient ID scan. (Your name isn’t legible on the ID.)
ID scan shows invalid ID.
Missing or insufficient knuckle scan.
Insufficient environment lighting.
If a student fails the onboarding exam, they will receive a notification listing the specific reasons for failure and they will be asked to retake the onboarding exam.
Onboarding exams appear exactly the same as normal exams do. This should help familiarize students to the testing environment.
If you have any questions, please do not hesitate to contact Verificient support:
Proctortrack support: support@verificient.com, 1-844-753-2020
What are the technical requirements for Proctortrack?
How do I take a test using Proctortrack?
1.Log in to Canvas by entering an email address (1) and the corresponding password (2) before clicking “Log In” (3).
2.Navigate to the desired course by clicking on the corresponding colored tile.
3.Click “Quizzes” in the menu on the left.
4.Look for the desired quiz in the list. It may be necessary to scroll down or to search using the search box at the top. Once the quiz has been found, select it
.
5.Click “Get Access Code”.
6.Read the “How it works” page. More will be revealed after scrolling down.
7.Click “Go to Next Step”.
8. While scrolling through the “Let’s Get Started” page, look over Proctortrack’s guidelines for an ideal test-taking environment. Following these practices is a great way to secure an accurate assessment and credit for honesty shown during the test.
9. After getting familiar with Proctortrack, check the box labeled “I have read, understand and will adhere to the required environment guidelines.” Then click “Go To Next Step.”
10a. Proctortrack will attempt to automatically connect. If it doesn’t, click “Download and run here.”
10b. Open the Proctortrack.zip file that gets downloaded and launch Proctortrack to proceed.
11 .Finally, launch Proctortrack from your downloads folder to continue.
Using Proctortrack
1. Once Proctortrack is launched, check the box labeled “I agree to the terms and conditions”
2. A System Check will run to verify that the system is ready.
3. Make sure to fill the frame before clicking “Scan”. After that, follow the on-screen prompts.
4. If dissatisfied with the scans, click “Re-Scan” to rewrite them by taking new ones. Otherwise, click “Confirm” to move on.
5a. For the ID scan, please go through the instructions for a valid photo ID scan and click “Next.”
5b. For the ID scan, hold a valid photo ID up to the camera and click “Scan.”
6. Make sure to fit the ID within the frame and hold it steady so that it’s clear. Click “ReScan” (1) as many times as needed or click “Confirm” (2) to proceed.
7. For the knuckle scan, choose to scan your “Left Hand” or your “Right Hand”. Hold the back of the selected hand up to the webcam and try to fit it within the frame. Click “Scan”.
8. Once the scan is complete, click “Rescan” (1) if the scan is too blurry. Otherwise, click “Confirm” (2) to complete the identification process.
9.Click “I AGREE, LET’S BEGIN” to continue.
10. Proctoring has now begun. A blue border will be placed around the screen as a reminder that Proctortrack is now in session. Canvas will be brought to the forefront of the screen and a prompt for an access code should appear. By hovering the cursor near to the top of the screen, an additional gray bar will be brought down. That bar will provide the “Access Code” (1), which can then be entered into the text box in canvas (2). Once it is, click “Submit” (3).
11. Sometimes the access code is hidden, depending on the test configuration. Follow the steps given below.
A.Click on the PASSWORD icon present on the top right corner.
B. Now click the ‘COPY’ button on the ‘Exam Password’ page.
The password is generated, please follow the steps given in the ‘Ready to proceed!’ message box. CTRL+V is used for Windows.
d. Mac users will get the message below. Press Command+V to paste the password.
12. Take the test as per normal while adhering to the aforementioned guidelines. While taking the test, feel free to minimize the camera feed (1) so that it stays out of the way of important functionality. After the test, it’s important to remember to click “Submit Quiz” (2) before clicking “End” (3).
13. Check the box next to “Yes, I have completed and submitted my exam.” (1), Finally, click “End Proctoring” (2).
14.The session data will be automatically uploaded to Proctortrack.
15. The test session is complete! Either button seen here will close Proctortrack. Proctortrack will have to be run before each proctoring-enabled test. Click “Quit Application” (1) to save the application for use with later tests, and click “Uninstall Application” (2) to remove Proctortrack from your computer. Keep in mind that an opportunity to download Proctortrack will be given before each proctoring-enabled test.
