Using Proctortrack in Hosted


Subject to change every semester, please do not publish outside of LMS.


Table of Contents



What is Proctortrack?

How does it work?

Why onboarding?

Taking an Exam with Proctortrack




What is Proctortrack?

Proctortrack is the automatic remote proctoring solution your institution has selected for use during online exams.  More information about Proctortrack’s privacy policies and technologies used can be found on our website.  



How does it work?

The following guide will assist you, the student, in going through the process of taking a proctored exam with Proctortrack.  Remember if you ever had any additional questions, you can call 1 (844) 753-2020 or go to www.proctortrack.com/support for additional information and live chat.


Why onboarding?

Often students are unsure if their specific hardware setup will allow them to use Proctortrack.  While a detailed list of supported operating systems and browsers is available on Proctortrack.com, students often prefer to just test their own system themselves.  Keep in mind that Chrome and Firefox are the recommended browsers.  While Proctortrack will work in other browsers, the user experience is far superior in Chrome.  



The onboarding process allows students to make sure everything is working correctly during low-pressure circumstances.  It also gives students time to make any changes to their system well before the first exam.  


Students can fail onboarding for the following reasons:

  • Facial scan missing or insufficient

  • ID scan missing or insufficient

  • ID scan shows invalid ID

  • Knuckle scan missing or insufficient

  • Environment lighting insufficient


If a student fails the onboarding exam, they will receive a notification listing the specific reasons for failure and be asked to re-take the onboarding exam.


For students onboarding appears the same as a normal exam, to help familiarize them with the testing environment.   



If you have any questions, please do not hesitate to contact Verificient support:



What do I need to take an exam using Proctortrack?




Taking an Exam with Proctortrack


1. Log in as a student by entering a Username and the corresponding Password before clicking  “Login.”




2. Click on the ‘Go To Test List’ button.




3. Look for the desired quiz in the list. It may be necessary to scroll down. Once the quiz has been found, click the ‘Go To Test’ button.




4. Read the “How it works” tab on the top, to further understand the steps required. Click the “Next” button to scroll through the steps.





6. Scroll down to go through the “Let’s Get Started” section, to understand the guidelines for a proper testing environment.




7. Scroll down further to find the "General Guidelines” section. These are generic exam guidelines for the test-takers understanding.




8. Scroll down again to find the 'Instructor 's Guidelines for the Current Test'


 


9. After getting familiar with all the guidelines, check the box (at the bottom) labeled “ I have read, understand, and will adhere to the required environment guidelines.” Click “ Go To Next Step.”




10. This is the Download page. Please follow the instructions to download and connect to the application:

Step 1: Click on the Download Proctortrack button.

Step 2: Install the application on your device.

Step 3: Once the application is installed the app will auto launch

Step 4: Click on Connect to Proctortrack button on the browser and click anywhere in the application




11a. Open the 'Proctortrack.zip /Proctortrack.exe' file that gets downloaded and launch Proctortrack to proceed.



11b. Pay attention to the banner messages displayed (see the image below). If you have already downloaded the application a pop-up will be prompted, you could click on Open Proctortrack



11c. If it takes longer than 10 seconds to initiate the app, follow the instructions on the screen.

Step 1: Go back to the browser (you can drag the app to the side).

Step 2: Click on the Connect to Proctortrack button.

Step 3: Come back here and click anywhere inside the app.




Using Proctortrack


1. You will be redirected to the “Agreement to Policies”. Please read the agreement policies, check the box below, and then click on “I AGREE”.



2a. A 7-point System Check will automatically run to verify that the system is ready.



2b. Once the System Check is successfully conducted, click “CONTINUE” to start your onboarding. Follow the prompts till you reach the Face and ID scan.



2c. You will be prompted to verify your identity. Ensure to read the information provided on the screen, then click on Continue to proceed.



3. You will now be prompted to complete a Face Scan.

Click Start Scan and follow the instructions displayed on the page to ensure a proper face scan is captured.

 


4. If the face scan is blurry click on Retake to capture again. Once the face scan is captured click on Next to proceed.




5. You will now be prompted to complete the ID Scan. Make sure to Fit the ID within the frame in the correct alignment and hold it steady to ensure the text and your final ID scan is readable. Click Start Scan to proceed




6. If the ID scan is blurry click on Retake to capture again. Once the ID scan is captured click on Next to proceed. 



7. For the knuckle scan, choose “Left or Right Hand”, hold the back of either hand up to the webcam, and try to fit it within the frame. Click “Scan”.

(Optional Step)***



8. Once the scan is complete, click “Re-Scan” if the scan is too blurry. Otherwise, click “Confirm” to complete the identification process.

(Optional Step)***




9. The Test Guidelines window shows the Proctoring or monitoring configurations and instructions on what is allowed during the exam. Read them carefully and click “START PROCTORING” to begin your proctoring session.




10. Proctoring has now begun. A blue border will be placed around the screen as a reminder that Proctortrack is now in session. click on the "Launch Test" button to start the test.




11. Lastly, click the “End” button on the top-right corner to end proctoring.  Check the box next to “Yes, I have completed and submitted my exam.”. Finally, click “End”.



12. The session data will be automatically uploaded to Proctortrack.



13. The test session is complete! Both the buttons visible here will close Proctortrack. Proctortrack will have to be run before each proctoring-enabled test. Click “QUIT APP” to save the application for use with later tests, or click “Uninstall” to remove Proctortrack from the current machine. Keep in mind that an opportunity to download Proctortrack will be given before each proctoring-enabled test.