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What is Proctortrack

Proctortrack is the automatic remote proctoring solution your institution has selected for use during online exams.  More information about Proctortrack’s privacy policies and technologies used can be found on our website.  

How does it work?

The following guide will assist you, the student, in going through the process of taking a proctored exam with Proctortrack.  Remember if you ever had any additional questions, you can call 1 (844) 753-2020 or go to www.proctortrack.com/support for additional information and live chat.


Why onboarding?

Often students are unsure if their specific hardware setup will allow them to use Proctortrack.  While a detailed list of supported operating systems and browsers is available on Proctortrack.com, students often prefer to just test their own system themselves. Keep in mind that Chrome and Firefox are the recommended browser.  While Proctortrack will work in other browsers, the user experience is far superior in Chrome.  



The onboarding process gives students the opportunity to make sure everything is working correctly during low-pressure circumstances.  It also gives students time to make any changes to their system well before the first exam.  


Students can fail onboarding for the following reasons:

  • Facial scan missing or insufficient

  • ID scan missing or insufficient

  • ID scan shows invalid ID

  • Environment lighting insufficient


If a student fails the onboarding exam, they will receive a notification listing the specific reasons for failure and be asked to re-take the onboarding exam.


For students onboarding appears exactly the same as a normal exam, to help familiarize them with the testing environment.   



If you have any questions, please do not hesitate to contact Verificient support:

What do I need to take an exam using Proctortrack?


Taking an Exam with Proctortrack






 


  








 (d.) Scroll down again to find the 'Instructor 's Guidelines for the Current Test' 


(e.) After getting familiar with all the guidelines, check the box (at the bottom) labeled “I have read, understand, and will adhere to the required environment guidelines.” Click “ Go To Next Step.”

 
6a. This is the Download page. Please follow the instructions to download and connect to the application, Click on the Download Proctortrack button.



6b. Install the application on your device. Once the application is installed the app will auto launch

Using Proctortrack


1. Pay attention to the banner messages displayed (see the image below). If you have already downloaded the application a pop-up will be prompted, you could click on Open Proctortrack


2. If it’s taking longer than 10 seconds to initiate the app, follow the instructions displayed on the screen.

Step 1: Go back to the browser (you can drag the app to the side).

Step 2: Click on the Connect to Proctortrack button.

Step 3: Come back here and click anywhere inside the app.


3. You will be redirected to the “Agreement to Policies”. Please read the agreement policies, check the box below, and then click on “I AGREE”.


A 7-point System Check will automatically run to verify that the system is ready.



Once the System Check is successfully conducted, click “CONTINUE” to start your onboarding. Follow the prompts till you reach the Face and ID scan.


4. You will be prompted to verify your identity. Ensure to read the information provided on the screen, then click on Continue to proceed.


5. Make sure to fill the frame before clicking “Scan”. After that, follow the on-screen prompts.


6. You may re-scan if needed, otherwise, click “Confirm” to proceed 


7. You will now be prompted to complete the ID Scan.

Make sure to Fit the ID within the frame in the correct alignment and hold it steady to ensure the text and your final ID scan are readable. Click Start Scan to proceed

Make sure to fit the ID within the frame and hold it steady so that it’s clear.



8. If the ID scan is blurry click on Retake to capture again. Once the ID scan is captured click on Next to proceed.


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9. The Test Guidelines window shows the Proctoring or monitoring configurations and instructions on what is allowed during the exam. Read them carefully and click “START PROCTORING” to begin your proctoring session.


10.  A blue frame on your screen indicates that you are being monitored and recorded. You have the option to hide the webcam video feed if it bothers you.

                                                                                                                                                             









  


16. This is the End Proctoring window where you can click on “END” to start data upload


The session data will be automatically uploaded to Proctortrack within a few seconds.



The test session is complete! Both the buttons visible here will close Proctortrack. Proctortrack will have to be run before each proctoring-enabled test. Click “QUIT APP” to save the application for use with later tests, or click “Uninstall” to remove Proctortrack from the current machine. Keep in mind that an opportunity to download Proctortrack will be given before each proctoring-enabled test.



University of Central Arkansa