What is Proctortrack?

How does it work?

What do I need to take an exam using Proctortrack?

What is Proctortrack

Proctortrack is the automatic remote proctoring solution your institution has selected for use during online exams. More information about Proctortrack’s privacy policies and technologies used can be found on our website.

How does it work?

The following guide will assist you, the student, in going through the process of taking a proctored exam with Proctortrack. Remember if you ever had any additional questions, you can call 1 (844) 753-2020 or go to www.proctortrack.com/support for additional information and live chat.

Why onboarding?

Often students are unsure if their specific hardware setup will allow them to use Proctortrack. While a detailed list of supported operating systems and browsers is available on Proctortrack.com, students often prefer to just test their own system themselves. Keep in mind that Chrome and Firefox are the recommended browser. While Proctortrack will work in other browsers, the user experience is far superior in Chrome.

The onboarding process gives students the opportunity to make sure everything is working correctly during low-pressure circumstances. It also gives students time to make any changes to their system well before the first exam.

Students can fail onboarding for the following reasons:

Facial scan missing or insufficient
ID scan missing or insufficient
ID scan shows invalid ID
Knuckle scan missing or insufficient
Environment lighting insufficient

If a student fails the onboarding exam, they will receive a notification listing the specific reasons for failure and be asked to re-take the onboarding exam.

For students onboarding appears exactly the same as a normal exam, to help familiarize them with the testing environment.

If you have any questions, please do not hesitate to contact Verificient support:

Proctortrack support: support@verificient.com, 1-844-753-2020

Content

What do I need to take an exam using Proctortrack?

Content

Taking an Exam with Proctortrack

Click on the courses from the top right hand, select the course from the course list

Select the Tools from the left hand side and then click on Proctortrack

Every test taker needs to have an approved Onboarding profile, before attempting any actual tests

The process for attempting the actual tests is the same as the Onboarding test. Click on Go To Test button for the quiz that you want to take

Read through the guidelines under the How it works tab on the top, to further understand the steps required

Click the Next button scroll through the steps

Scroll down to go through the Let's Get Started section, to understand the guidelines for a proper testing environment

Scroll down further to find the General Guidelines section. These are generic exam guidelines for the test-taker's understanding

d. Scroll down again to find the 'Instructor 's Guidelines for the Current Test'

e. After getting familiar with all the guidelines, check the box (at the bottom) labelled “ I have read, understand and will adhere to the required environment guidelines.” Click “ Go To Next Step.”

After getting familiar with all the guidelines, check the box at the bottom labelled as I have read,understand and will adhere to the required environment guidelines. Click Go to Next Step

6a. Click on "Download Proctortrack" option to download the Application.

Click on Download Proctortrack option to download the application

6b. Open the Proctortrack.zip file that gets downloaded and launch Proctortrack to proceed.

Open the Proctortrack.zip file that gets downloaded and launch Proctortrack to proceed

Content

Using Proctortrack

1. Once launched is clicked, the app will take to the “Agreement Policy”, please read the agreement policies and “check the box” and click the 'START SYSTEM CHECK' button.

2.A System Check will run to verify that the system is ready

System Check will run to verify that the system is ready

3.Make sure to fill the frame before clicking “Scan”. After that, follow the on-screen prompts.

Make sure to fill the frame before clicking “Scan”. After that, follow the on-screen prompts

4.You may re-scan if needed, otherwise, click “Confirm”to proceed

You may re-scan if needed, otherwise, click “Confirm”to proceed

5a. Please read all the Instructions to complete ID scan and then click on "Next" button hold a valid photo ID (Driver’s License or Student ID), up to the camera and Scan.

5b. Make sure to fit the ID (Driver’s License or Student ID), within the frame and hold it steady so that it’s clear.

6. .Click on “Zoom” to check if the scan is clear.  Click “No” as many times as needed or click “Yes” to proceed.

Click on “Zoom” to check if the scan is clear.  Click “No” as many times as needed or click “Yes” to proceed

7. For the knuckle scan, choose “Left or Right Hand”, hold the back of either hand up to the webcam and try to fit it within the frame. Click “Scan”.

For the knuckle scan, choose “Left or Right Hand”, hold the back of either hand up to the webcam and try to fit it within the frame. Click Scan

8. Once the scan is complete, click “Re-Scan” if the scan is too blurry. Otherwise, click “Confirm” to complete the identification process.

Once the scan is complete, click “Re-Scan” if the scan is too blurry. Otherwise, click “Confirm” to complete the identification process

^^Go to Top

9. Review the Exam Guidelines and click on “ I agree, Let’s Begin” .

Review the Exam Guidelines and click on I AGREE, LET'S BEGIN

10. Proctoring has now begun. A blue border will be placed around the screen as a reminder that Proctortrack is now in session.

Click on Begin to start the quiz

Enter the Password/access code displayed on the top right corner of the screen beside the End button and click Submit

Sometimes the password is hidden for the exams.Here are the steps to generate and paste the password again, in case the student has accidently closed the test window and wants to resume the test. You need to click on Password icon present on the top right corner. Now click on the COPY button on the exam password page

The password is generated, please follow the steps given in the Ready to proceed message box. CTRL+V is used for Windows. Similarly for MAC COMMAND+V is used to paste the password. If the 'Right Click' is enabled in the test configuartion you can also paste the password by the 'Right click' mouse button

Take the test as you would normally, once completed click Save and Submit test. Make sure that your quiz is submitted properly

The proctoring session data will be automatically uploaded to Proctortrack
The session is completed. Click on QUIT APP to save the application for use of later tests, or click on UNINSTALL to remove Proctortrack from the current machine. Keep in mind the opportunity to download Proctortrack will be given before each proctoring- enabled test