Support

Proctortrack Technical Requirements

This document describes a full set of technical requirements and configuration settings necessary for delivering Online Proctored exams using Proctortrack.

This is a full set of technical requirements that can assist the user in troubleshooting problems associated with exam delivery.

The users need to make sure that:

• The user account logged in to take the exam using Proctortrack must have Local Administrative permissions to download and run the application

• VPN connections are strongly discouraged and may result in disruption to exam delivery.

• Dial-Up Internet Connections are not supported.

• Browsers not found on the list of Supported Internet Browsers in this document cannot be used for exam delivery.

• They have a working webcam and microphone on their computer and their drivers are up to date.

• The below URL’s need to be whitelisted:

  • https://app.verificient.com:54545/

  • https://testing.verificient.com
    
    

• Following are the URLs that must be whitelisted on restricted networks for Proctortrack to work smoothly:

  • https://testing.verificient.com/

  • https://app.verificient.com

  • https://verificientstatic.storage.googleapis.com/

  • https://storage.googleapis.com/

  • https://verificientchunks.storage.googleapis.com

  • https://verificientprotected.verificient.com/

  • https://*.firebaseio.com/
    
    

Please Visit the link below for Overall Proctortrack System Requirements:

https://www.proctortrack.com/tech-requirements/

We provide 24x7 support to our customers via chat/phone/email. Our support team makes use of the TeamViewer application to help out the users remotely, so the user also needs to make sure that the below URL/APP is whitelisted as well.

http://get.teamviewer.com/verificientsupport

Support Contact details:

Email: support@verificient.com

Phone: 1-844-753-2020