Supervisor FAQ's

Can I customize configurations?
Yes, Admins are able to configure project settings from the Admin Dashboard.
Wed, Aug 19, 2020 at 4:15 AM
How long after a session is finished can I view the footage?
Please allow 24-48 hours for session data to be uploaded.
Wed, Aug 19, 2020 at 4:15 AM
How do I tell whether or not an Agent has committed an infraction?
The RemoteDesk Supervisor Dashboard automatically sorts compliance breaches with video playback.
Wed, Aug 19, 2020 at 4:15 AM
I see that an Agent has committed an infraction. What do I do now?
When an infraction occurs, Supervisors may refer to the video playback of an Agent’s session to assess the severity of the infraction. Refer to your organiz...
Wed, Aug 19, 2020 at 4:16 AM
Video playback issues - Firefox
In a new tab, type or paste about:config in the address bar and press "Enter" In the search box above the list, type or paste "flash&quo...
Wed, Aug 19, 2020 at 4:16 AM