General Questions
No. RemoteDesk always asks for the Agent’s consent before monitoring takes place. Monitoring is only ever underway when a blue frame is present around the s...
Wed, Aug 19, 2020 at 4:14 AM
Manual on using Remotedesk The first time the Agents login to RemoteDesk and initiate a session, by default, they are attempting an Onboarding Sess...
Sat, Apr 11, 2020 at 6:04 AM
A high-speed Internet connection is required to run RemoteDesk. At a minimum, users will need a connection with download speeds of 400 kb/s and upload speed...
Wed, Aug 19, 2020 at 4:14 AM
After upgrading to macOS Catalina, if you download the RemoteDesk app for the first time, it can’t be opened because Apple cannot check it for malicious sof...
Wed, Aug 26, 2020 at 4:29 AM
Update the webcam driver if you are using a Windows computer. Please click on the link and follow the steps Webcam drivers up...
Wed, Aug 19, 2020 at 4:14 AM
If RemoteDesk is not able to launch, then it may be for one of the following reasons: Please make sure that you are not connected to any restricted ne...
Wed, Aug 19, 2020 at 4:14 AM
RemoteDesk is incompatible with Mac OSX versions that are 10.6 or older. Agents can upgrade to the latest Mac OS here. Apple charges a fee for updating comp...
Wed, Aug 19, 2020 at 4:14 AM
If you are getting a microphone error at the System Check stage of Remote Desk the Microphone input volume/sensitivity might need to be increased. Below a...
Wed, Sep 9, 2020 at 6:22 AM
Please try the following steps: Is your webcam internal or external? If it's external, is it properly plugged in? You may need to try to unplug ...
Wed, Sep 16, 2020 at 4:10 AM
After upgrading to macOS Catalina, if you download the Remotedesk app for the first time, it can’t be opened because Apple cannot check it for malicious sof...
Tue, Nov 12, 2019 at 5:07 AM