1.1 What is Proctortrack?
Proctortrack is a remote proctoring solution that your institution has selected for your ACCUPLACER online test.
1.2 How does it Work?
The following guide will assist you in going through the process of taking a proctored test with Proctortrack. If you have any additional questions, you can reach us at
1-(844)-753-2020, via email at firstname.lastname@example.org, or go to www.proctortrack.com for more information and live chat.
1.3 What do I need to take an exam using Proctortrack?
1.4 Register on Proctortrack
Following the guidance in the voucher email you receive from ACCUPLACER, create an account with Proctortrack.
2. Click on Register to create an account on Proctortrack.
Existing Proctortrack users may directly login to add their new voucher.
3. Fill the form with the details including the Name, DOB, and voucher code. Enter your email address and the password to create your account.
1.6 Confirmation Email
A confirmation link is sent to your email to verify the entered email address.
1.7 Email confirmed and Login
Once the email is verified using the verification link, you may now login with your account.
2.0 First time login - Identity Verification
(Submitting scans for baseline profile)
2.1 First- time login
For users logging in for the first time, they will be required to go through the identity verification process and would be required to complete the face and ID scan steps for their baseline profile.
2.2 Agreement and Consent form.
This is the agreement policy. Please go through the policies as required, and check the box below to confirm your consent and agreement, and click on ‘Submit’.
2.3 Face Scan
(a) Please follow the instructions at the bottom to ensure proper Scan. Click on the ‘Scan’ button to click the picture after aligning your face appropriately in the marked area.
(b) Click on ‘Retake’ to take the picture again or click on ‘Confirm and upload’ to proceed.
2.4 ID Scan
a) For the ID scan, hold a valid photo ID up to the camera and click “Scan”.
b) Make sure to fit the ID (Driver’s License or Student ID), within the frame and hold it steady so that it’s clear. Click “Retake” if not satisfied with the scan. You can rescan the id as many times as needed or click “Confirm and Upload” to proceed.
2.5 Data Uploaded. Wait for Approval
Once you submit your face and ID scans, wait for your data to be approved. Now, click on “It’s been a while? Click here to check the latest status” to proceed to your Proctortrack Dashboard.
Data approval may take up to 3-6 hours.
3.1 Scheduling the Test
3.1 Schedule the test
a). On your Proctortrack dashboard, under the test list, click on “Schedule Exam”.
b). Select the date under “Please Select a Date”.Choose a time from the available slots and click on “Click to Schedule”.
This is an appointment method and you are only shown the available time-slots with instant confirmation.
3.2 Begin the Test Process
3.2 Launch Test at the Scheduled time
a). For Live Proctoring exams only:
The Begin Test button will become active at the scheduled time. Arrive at the scheduled time and click “Begin Test” to proceed. Refresh the page if the button is not active at the scheduled time.
b). For Automated Proctoring exams only:
The Begin Test button will be active at all times till the voucher expiry date.
You may click the “Start Exam” button to proceed at any time for automated proctoring exams.
3.3 Chrome Plugin Check -Download/Detected and auto proceed.
a). This is the plugin check page. The page will automatically verify if the Proctortrack plugin has already been installed or will provide the download button if the plugin is not detected.
Click the Download Chrome Plug-in button to proceed.
Once Plugin download, click on "Add to Chrome"
4.1 Check and Understand Guidelines for Quiz
a). Read through the guidelines in the “Let’s Get Started” section.
After getting familiar with all the guidelines, Scroll down the page, check the box (at the bottom) labeled “I have read, understand and will adhere to the required environment guidelines.” Click “Go To Next Step.”
5.1 Agreement and Consent form.
Please go through the policies as required, and check the box below to confirm your consent and agreement and click on ‘Submit’.
a). Make sure to fill the frame before clicking “Scan”. After that, follow the on-screen prompts. Here, you also have an option to retake the scan.
b). If dissatisfied with the scans, click “Retake” to retake the scan. Or else, click “Confirm and Upload” to proceed.
a). For the ID scan, hold a valid photo ID up to the camera and click “Scan”.
b). Make sure to fit the ID (Driver’s License or Student ID), within the frame and hold it steady so that it’s clear. Click “Retake” if not satisfied with the scan. You can rescan the id as many times as needed or click “Confirm and Upload” to proceed.
6.1 Click on Download Proctortrack to download the app. Once the app is downloaded open it. If the App was downloaded during any previous exams/tests, the download page will detect the downloaded app and bring forward a pop-up window to click on Open Proctortrack to launch the application.
b) launch the Proctortrack app from your download folder to continue.
7.1 The system check will run to verify that the system is ready.
7.2 This is the room scan step.
For the best experience please use the mobile app as per the detailed steps provided to complete the room scan step faster and with ease.
8.1 Install Proctortrack App in Mobile from Online
8.2 Sync the Proctortrack Desktop & Phone App
a). Inside the window that pops-up from top, Select the screen under ‘Share your entire screen’ and click “Share”
b). Once the screen sharing is successful, the “Start Proctoring” button gets activated.
Click on the “Start Proctoring” button to be redirected on a new tab to the ACCUPLACER platform.
On the bottom right of your screen, you also have an option to chat with the proctor.
9.1 Launch Test
For first time users: click the Allow button when the browser pops-up the option on the top.
b) When prompted confirm your selection, click “Confirm”.
When the Proctor sends a message the chat will pop up automatically. Please response to the proctor to avoid getting the exam session paused.
c) Follow the prompts on your screen and take your test as you normally would. Click “Submit”.
10.1 Submitting the test and ending the Proctoring Session.
Once the test is submitted and you are on the report page or if you have saved the test progress,
Click the “END Button” on the video feed and proctor chat window at the bottom left or right side.
Confirm ending the session and the plugin and the Proctortrack will both stop monitoring and upload any remaining data.
10.2 The Proctoring session data will be automatically uploaded to Proctortrack.
10.3 Click “QUIT APP” to save the application for use with later tests, or click “Uninstall” to remove Proctortrack from the current machine.