Please try the following steps:


  1. Is your webcam internal or external?  If it's external, is it properly plugged in?  You may need to try to unplug and re plug it. Try plugging the webcam into a different USB port.
  2. Does your webcam work in other circumstances (on Skype, face-time, etc.)?  This means that the webcam hardware is working correctly and the problem is most likely related to the Operating System not providing access to the webcam for the RemoteDesk
  3. Are there any other applications currently using the webcam?  If so, please close these applications. Only one application at a time can use your webcam. If another application (Skype, facetime, etc.)  is using it, RemoteDesk will be unable to use it.
  4. Does your webcam need a software update?
  5. Test for whether the Webcam is working by visiting https://www.onlinemictest.com/webcam-test/  on either Google Chrome or Mozilla Firefox.
  6. Make sure your webcam software is up to date.
  7. If RemoteDesk gives you the message "No Device Found" or "No Webcam Found", close RemoteDesk and then re-run it by right-clicking on it's icon and selecting "Run as Administrator".



If the webcam is not detected by the RemoteDesk app or it freezes during the facial scan, the problem is most likely related to webcam drivers.


Please follow the steps below:

  • Test the webcam onhttps://www.onlinemictest.com/webcam-test/  in Chrome and Firefox. If the camera is not detected there, there may be a driver-related issue within the operating system. 
  • To update the drivers, please go to Control Panel followed by Device Manager and open Webcam Properties under Imaging Devices.


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  • Please go to the “Driver” tab &  click on “Update Drivers”. 



  • You can also do the right Click on the Webcam and click on "Update Driver Software" .

  • Then click on “Browse my computer for driver software”.

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  • Click “Let me pick from a list of ...”, please ensure the “show compatible hardware” box is checked, and then choose “USB Video Device” and install that driver.





    This may require a system restart. Please try launching RemoteDesk again. If the above steps do not work please try updating the drivers using Windows Update.