If RemoteDesk is not able to launch, then it may be for one of the following reasons:
Please make sure that you are not connected to any restricted network.
Please check if your computer meets the RemoteDesk requirements. Please click on the link to check the RemoteDesk requirements < https://www.remotedesk.com/how-it-works >
Please check if any anit-virus/firewall is blocking/deleting the RemoteDesk app. If this is the case, then please temporarily disable the antivirus from your computer. Please click on the link and follow the steps How to disable or turn off antivirus.