• Update the webcam driver if you are using a Windows computer.


            Please click on the link and follow the steps Webcam drivers update (Windows).

            If you are using a Mac and the app crashes during a scan, you may need to install a free version of Manycam                    from Manycam.com.


Please click on the link below and follow the steps 


  • Please check the CPU usage of your computer.

To check the CPU usage on the Windows you need to hold the keys CRTL+SHIFT+ESC or right click on the taskbar and select the task manager and click on "more details".

To check the CPU usage on MAC Hit Command+Spacebar to bring up the Spotlight search field. Type in “Activity Monitor” and press the Return key when “Activity Monitor” populates in the Spotlight results. 

  • Please check if your computer meets the RemoteDesk requirements.