Update the webcam driver if you are using a Windows computer.
Please click on the link and follow the steps Webcam drivers update (Windows).
If you are using a Mac and the app crashes during a scan, you may need to install a free version of Manycam from Manycam.com.
Please click on the link below and follow the steps
Please check the CPU usage of your computer.
To check the CPU usage on the Windows you need to hold the keys CRTL+SHIFT+ESC or right click on the taskbar and select the task manager and click on "more details".
To check the CPU usage on MAC Hit Command+Spacebar to bring up the Spotlight search field. Type in “Activity Monitor” and press the Return key when “Activity Monitor” populates in the Spotlight results.
Please check if your computer meets the RemoteDesk requirements.