After upgrading to macOS Catalina, if you download the Remotedesk app for the first time, it can’t be opened because Apple cannot check it for malicious software. A dialog box pops up, click "OK" button and the application will close

Solution 1:

  • In such a case click the 'OK' button. Then go to your 'Downloads' folder, locate the Remotedesk application.
  • Make sure you have dragged the Remotedesk to /Applications to complete the installation. Then right-click on the Remotedesk app and click 'Open'

Solution 2:

  • After clicking on 'OK' button. Then go to your 'Downloads' folder, locate the Remotedesk application.
  • Right click on it and select 'Open'. This will bring the same dialogue box but with an option to Open the file anyway(click on this option)

Solution 3:

You can also follow the below steps to run the Remotedesk app on Mac Catalina OS if you get an error "malicious software" error after launching it.

  • Go to System Preferences and then open Security and Privacy, Click on General tab
  • Select the 'App Store and identified developers' radio button.Then click on "Open Anyway"

In order for Remotedesk to monitor and record your test session without any issues, please make sure that the below settings are enabled.

Go to System Preference --> Security and Privacy -> Privacy tab --> Select the Remotedesk check box for following options: 

1.  Screen Recording

2. Camera

3. Microphone

4. Full Disk Access

5. Accessibility

6. Automation

7. Input Monitoring(Not mandatory)